Service Account Manager

SIG Group; Gqeberha; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in sustainability and technology seeks a Technical Manager to oversee performance and manage a team in Gqeberha. This role involves ensuring customer satisfaction and optimizing operational efficiency in a dynamic environment, supported by a competitive salary and personal development opportunities.

Benefits

Competitive salary

Partial remote work

Opportunities for personal development

Training and coaching

Qualifications

• Minimum 3 years of management experience in the engineering field.
• 1-2 years experience in the aseptic industry and/or food technology preferred.
• Proficiency in written and verbal English is required.

Responsibilities

• Manage and supervise the SIG FSE Team.
• Coordinate resource planning for services and projects.
• Develop and execute Service Master Plans for customers.

Skills

Leadership

Customer Relationship Management

Resource Planning

Technical Knowledge

Communication

Education

University Degree in Engineering

Degree in Business Management

Job description

The purpose of this role is to fulfill all technical and planning tasks to meet Customer expectations and satisfaction. Manage Line performance KPIs such as efficiency and waste to achieve set targets. Oversee FSE skills development.

Key responsibilities

• Manage and supervise the SIG FSE Team
• Apply multiple leadership styles to deliver SIG SSA TS KPIs through people
• Coordinate resource planning for services, projects, ad hoc requests, breakdowns, and development
• Support installation of filling lines
• Develop and execute Service Master Plans for all customers in the region
• Manage customer relationships through structured meetings and protocols
• Plan manpower and assign jobs for daily/weekly tasks in production supervision
• Coordinate training and development of Customer Technical and Operational Staff using skills matrix
• Coordinate spare parts for Africa customers and support spare parts management decisions on SIG equipment
• Register customer complaints, ensure information flow, and coordinate actions on site
• Support customers with chronic performance issues on SIG equipment
• Prepare department and customer reports regularly
• Drive VAPS, On Site Optimizations, and Must Points initiatives

Skills, experience & education

• University Degree in Engineering and minimum 3 years of management experience
• Degree in Business Management is beneficial
• 1-2 years experience in aseptic industry and/or Food technology preferred
• Proficiency in written and verbal English is required
• Knowledge of local language and French is beneficial

SIG competencies

We seek individuals who consistently achieve results, motivate others, seek growth opportunities, develop their teams, and build strong customer relationships. If you are goal-oriented, innovative, collaborative, and business-savvy, SIG is the right place for you.

Our promise

SIG offers a competitive salary, partial remote work, and opportunities for personal development, training, and coaching. Join a global leader in sustainability and technology, and develop your career in a dynamic environment.

About SIG

SIG provides packaging solutions for food products worldwide, covering carton, pouch, and bag-in-box systems. Founded in 1853, headquartered in Switzerland, and listed on the SIX Swiss Exchange, we are committed to sustainability, innovation, and passionate people.