Server Administrator

DFA; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A technology services provider in Johannesburg is looking for a Server Administrator to manage and maintain network efficiency. The ideal candidate will be proficient in incident management and provide top-notch customer support. Responsibilities include monitoring server activity, performing software upgrades, and solving network issues swiftly. Relevant IT certifications are required. This role offers an engaging environment in Gauteng.

Qualifications

• Experience in server and network administration.
• Strong understanding of IT service management processes.
• Ability to conduct research on emerging technology.

Responsibilities

• Monitor server activity and ensure network efficiency.
• Diagnose and fix network issues quickly.
• Maintain a high level of customer service.

Skills

Network management

Software upgrades

Problem-solving

Customer service

Incident management

Education

Relevant IT certifications

Tools

IT service desk systems

Job description

Main Purpose

A server administrator works with computer networks and ensures that they run efficiently by installing and maintaining software updates, implementing upgrades, monitoring server activity and auditing server security.

Accountabilities & Responsibilities (key Performance Areas & Tasks)

Operational Agility

• Receive and log calls from users, correctly identify the incident from the list of options that requires resolution and prioritise accordingly
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues and/or specialist
• Work with the IT Infrastructure Specialist to set-up and maintaining the network and servers
• Proactively track server activity for potential issues and improve efficiency by evaluating system network functions
• Perform upgrades of software and maintain virtual and physical servers and the network as per the annual schedule
• Diagnose and fix network issues as quickly as possible within the agreed OLAs/ SLAs
• Ensure the business is notifies of any network or server failures with agreed timelines
  
  

Customer and Business Centricity

• Accurately record, update and document requests using the IT service desk system
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently within agreed OLAs/ SLAs
• Collaborate with team members to create, maintain and publish relevant support documentation to assist staff in the quick resolution of their incidents and service requests to enable users to become more self-sufficient
• Participate in development of client training programs by identifying learning issues; recommending instructional language etc.
  
  

Capability Differentiation

• Conduct research on emerging products, services, protocols and standards in support of the discipline
• Conduct research and contribute to best practices and industry standards in your area of responsibility
• Learn relevant business processes and understand the data and information flows, criticalities and dependencies
• Expand own IT capabilities by obtaining relevant certifications and higher levels with DBS beyond assigned areas of expertise
  
  

Miscellaneous

• Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management