Sepedi Speaking Customer Service Advisor

Surgo PTY Ltd; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Sandton is seeking a Sepedi Speaking Customer Service Advisor to enhance customer satisfaction. Responsibilities include managing calls, resolving inquiries, and ensuring compliance with company policies. The role requires effective communication, customer service skills, and a background in relevant industries.

Qualifications

• Minimum of 12 months unbroken inbound call centre experience.
• Experience in healthcare, insurance, financial, or administration industry preferred.
• Proficient in MS Office Suite applications.

Responsibilities

• Answer calls and respond to customer requests.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues.

Skills

Customer Service

Business Process

Healthcare

MS Office

Research

Communication

Education

Passed Grade 12

Job description

Job Description:

Our client based in Sandton is seeking Sepedi Speaking Customer Service Advisor.

The key objective of the role is to identify and understand customer needs, delivering first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. The role involves speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Experience in healthcare, insurance, financial, or administration industry, with knowledge of relevant legislative environment (highly desirable)

Requirements:

• Passed Grade 12
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (advantage)

Key Responsibilities:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader
• Maintain own productivity levels and meet quality standards
• Perform daily administrative functions and accurately capture information in CRM systems
• Adhere to company policies and practices
• Review and action cases promptly
• Monitor Average Handling Time in line with standards
• Follow work schedule and monitor workflow
• Ensure SLA adherence and case completion within agreed times
• Maintain customer quality according to standards and business processes
• Ensure full compliance with legislation and operating procedures
• Communicate effectively at all organizational levels (verbal and written)
• Be solution-driven with excellent problem-solving and accuracy skills
• Work independently, motivated and proactive
• Operate confidently in a dynamic environment
• Display flexibility and adaptability to different situations
• Work effectively within a team
• Prioritize workload efficiently with good organizational skills

Salary and Working Hours:

• Salary: R9500
• Monday to Friday, 08:00 to 17:00

Office Location:

Sandton

Application Process:

If interested, apply directly via this job board, quoting reference number L37XXW78 in the subject or email body.

Surgo (Pty) Ltd considers all applications in line with its Employment Equity policy and encourages diversity. We also welcome applicants with disabilities and from diverse backgrounds. Due to high application volume, if you do not receive feedback within three months, consider your application unsuccessful and reapply. Your CV will be stored for future opportunities unless you request otherwise by emailing [e-mail].

Required Skills:

Disabilities Legislation, Business Process, Healthcare, Salary, LTD, Insurance, MS Office, Administration, Research, Email, Customer Service, Business English