Senior Utilities Analyst

CompleteTalent (Pty) Ltd; Cape Town; On-site; ZAR 450,000 - 650,000; Full time

Job summary

A utilities management firm in Cape Town is looking for a Senior Utilities Analyst to manage and analyze utility consumption and billing. This role involves preparing insights and reports for effective utility management, cost recovery, and compliance with municipal regulations. Candidates should hold a BCom Degree or a relevant diploma, have over 5 years of utilities management experience, and be proficient in data analysis and Microsoft Excel. Excellent problem-solving and communication skills are essential.

Qualifications

• 5+ years’ relevant experience in utilities management within energy services or property management sector.
• Strong analytical and detail-oriented skills.
• Financial literacy including utility billing and cost recovery strategies.

Responsibilities

• Analyze utility consumption, costs, and billing for accurate tenant allocation.
• Prepare comprehensive reports on utility performance and cost-saving opportunities.
• Investigate and resolve tenant, municipal, or service provider utility queries.

Skills

Advanced Microsoft Excel

Utility management software

Data analytics

Stakeholder management

Problem-solving skills

Education

BCom Degree or Diploma in Chemical or Electrical Engineering

Matric / Grade 12

Tools

Smart metering systems

Job description

PURPOSE OF JOB

The Senior Utilities Analyst is responsible for ensuring accurate utility consumption tracking,
billing, and cost recovery across FPG properties. The role leverages advanced data analysis,
reporting tools, and industry best practices to optimize utility management, support
sustainability initiatives, and provide actionable insights to the Head of Utilities and
management.

KEY PERFORMANCE AREAS

• Analyze utility consumption, costs, and billing to ensure accurate allocation to tenants.
• Validate municipal and tenant invoices and ensure recoveries align with company billing
  methodologies.
• Prepare comprehensive reports and dashboards to monitor utility performance,
  anomalies, and cost- saving opportunities.
• Support budgeting, forecasting, and cost management for utilities across the property
  portfolio.
• Collaborate with internal teams, tenants, municipalities, and service providers to resolve
  utility-related queries.
• Maintain accurate and organized utility records, including databases and filing systems.
• Identify and implement process improvements, technology solutions, and energy
  efficiency initiatives.
• Stay updated on South African municipal bylaws, tariffs, Eskom electricity structures, and
  sustainability regulations.

Billing checks and recovery ratios (Invoice management)

• Capturing and verifying of council/municipal bills.
• Verifying billing details and supply meter reading data.
• Ensuring accurate and timely processing of billing data.
• Reviewing recovery ratios.
• Populating of various report per building.

Data Analysis

• Collect, validate, and analyze utility data from tenants, municipalities, and service
  providers.
• Identify anomalies in consumption and billing, trends, or inefficiencies.
• Provide actionable recommendations to reduce costs and improve operational
  efficiency.
• Develop dashboards, KPIs, and reporting metrics to track portfolio-wide performance.

Utilities query resolutions

• Investigate and resolve tenant, municipal, or service provider utility queries.
• Liaise with property management, finance, and technical teams to ensure timely
  resolution.
• Maintain records of all queries, resolutions, and follow-up actions.
• Escalate complex or unresolved issues to the Head of Utilities for action.

Support to the Head of Utilities

• Provide data-driven insights and recommendations for strategic decision-making.
• Prepare reports for management meetings and presentations.
• Assist with budgeting, forecasting, and analysis of portfolio-wide utility costs.
• Identify opportunities for process improvements, cost savings, and sustainability initiatives.

Filing/Database Management

• Maintain organized utility records, including invoices, meter readings, contracts, and
  correspondence.
• Ensure databases are accurate, up-to-date, and easily accessible for reporting and
  audits.
• Monitor data quality and take corrective action where discrepancies are identified.

QUALIFICATIONS, COMPETENCIES AND SKILLS

• Matric / Grade 12
• BCom Degree or Diploma in Chemical or Electrical engineering
• • 5+ years’ relevant experience in utilities management within the energy services or property management sector.
• Advanced Microsoft Excel.
• Utility management software and smart metering systems.
• Electricity, water, and waste management principles in multi‑tenanted properties.
• Renewable energy systems (solar PV, battery storage) and energy efficiency concepts.
• Financial literacy: utility billing, budgets, cost recovery strategies, Eskom tariffs, and
  municipal rates.
• Data analytics: ability to interpret complex utility data and produce actionable insights.
• South African municipal regulations, tariffs, and compliance requirements.
• Analytical and detail-oriented mindset.
• Strong problem-solving and decision-making ability.
• Excellent verbal and written communication skills.
• Stakeholder management and influencing skills (tenants, service providers, internal
  teams).
• Ability to work under pressure and meet tight deadlines.
• Proactive, self‑motivated, and solution focused.
• Collaborative, with ability to work across multidisciplinary teams.
• Driver’s license Code B (advantageous)