Senior Travel & Transport Consultant

Discover Africa Group; Bellville; On-site; ZAR 200,000 - 400,000; Full time

Job summary

An established industry player is seeking a Senior Travel & Transport Consultant to enhance travelers' experiences in Africa. You will play a vital role in providing expert guidance on vehicle rentals, ensuring every client receives personalized service that fosters loyalty and referrals. This dynamic role requires a passion for travel and customer service, as you will assist clients from around the globe. Join a collaborative team that values your contributions and rewards dedication with generous leave policies and opportunities for personal growth. If you are ready to make a difference in the tourism industry, this is the perfect opportunity for you.

Benefits

20 days of paid annual leave

Extra paid birthday leave

Paid sabbatical leave after 5 years

Discounted Africa travel rates

Qualifications

• Experience in the tourism industry and understanding of international travelers' needs.
• Excellent communication and customer service skills are essential.

Responsibilities

• Respond to rental inquiries and provide tailored recommendations.
• Process bookings and manage customer queries professionally.
• Resolve travel issues and maintain accurate records of interactions.

Skills

Customer Service

Sales Skills

Communication Skills

Time Management

Problem Solving

Fluency in English

Fluency in Afrikaans

Education

Tourism Diploma

Tools

MS Office

Google Workspace

Job description

Who You Are & How You Work

You are passionate about travel and adventure, with a deep appreciation for Africa’s landscapes and self-drive experiences. You take pride in delivering outstanding customer service, ensuring every client embarks on a seamless and unforgettable journey.

You have experience in the tourism industry and understand the needs of international travelers. You are comfortable engaging with clients from around the world, providing expert advice and tailored recommendations. Whether you’ve worked in a travel agency or stepped away from the industry for a while, your love for tourism remains strong.

You are results-driven, proactive, and always willing to go the extra mile. If this sounds like you, we’d love to chat!

About Us

Discover Africa Group is a team of innovative, experienced, and ambitious go-getters passionate about sharing Africa’s best with travelers from around the world.

Our portfolio includes:

1. 4x4Hire.co.za – Self-drive 4x4 adventure rentals
2. Drive South Africa – Africa’s first online rental car comparison and booking engine
3. Discover Africa Safaris – Bespoke luxury safari travel in Southern and East Africa

We take a customer-first approach, ensuring every traveler gets expert guidance and top-notch service. Our team is collaborative, professional, and always striving for continuous improvement.

Based in the northern suburbs of Cape Town, you might even enjoy a smoother commute, traveling against peak traffic.

Your Purpose

As a Senior Travel & Transport Consultant, you’ll play a key role in ensuring travelers get the best vehicle for their needs. You will provide expert guidance, process bookings, and deliver exceptional service that leads to repeat business and referrals.

Your Core Responsibilities:

Customer Service & Sales

1. Respond to rental enquiries promptly, providing expert advice and personalized recommendations.
2. Profile clients to match them with the most suitable vehicle based on their itinerary and needs.
3. Deliver a high conversion rate on enquiries by offering persuasive and tailored solutions.
4. Assist clients with payment processing and alternative solutions when needed.

Booking & Administration

1. Process bookings accurately, ensuring all details align with quotes and system data.
2. Manage special requests such as cross-border travel and additional equipment.
3. Issue precise travel documentation, ensuring clients have all necessary information.
4. Handle cancellations, refunds, and customer queries professionally.

Customer Support & Issue Resolution

1. Provide concierge-level service from booking through to vehicle return.
2. Resolve complaints and unexpected travel issues efficiently.
3. Maintain accurate records of bookings and client interactions.

Flexibility & Collaboration

1. Participate in after-hours or weekend duty on a rotational basis.
2. Support the team with additional tasks as needed.

Who We’re Looking For:

1. A tourism diploma (or relevant qualification) is preferred.
2. Fluent in English (first or second language) and able to communicate in Afrikaans.
3. Comfortable speaking with international clients.
4. Experience in car rental, 4x4 hire, or tourism-related roles is an advantage but not required.
5. A strong understanding of the tourism industry and a passion for travel.
6. Excellent communication and customer service skills.
7. Strong time management and problem-solving abilities.
8. Proficiency in MS Office/Google Workspace (Tourplan knowledge is a plus).
9. A valid driver’s license and own transport.

Why Join Us?

At Discover Africa Group, we believe in rewarding passion and dedication. Here’s what you can look forward to:

1. 20 days of paid annual leave
2. After 5 years, earn one extra annual paid leave day per year, up to a max of 25 days
3. Extra paid birthday leave - because no one should work on their birthday!
4. Paid sabbatical leave days without tapping into your annual leave, after 5 years of service
5. A team led by actively engaged owners who encourage a caring and positive culture
6. Working alongside a diverse and dedicated team of professionals who share your love for Africa.
7. Africa travel at discounted rates, giving you the chance to explore and deepen your connection to the continent.

How to Apply?

If you’re ready to be part of a dynamic team and help travelers experience Africa with ease, we’d love to hear from you!

Discover Africa Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.