Senior Travel Designer- Owned Brands

Wild Dreams Hospitality; Sandton; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading conservation-focused travel company is seeking a Senior Travel Expert with extensive regional knowledge in Southern and East Africa. This role emphasizes managing client relationships, strategic sales success, and extensive engagement with suppliers to enhance travel journeys. The ideal candidate will bring 4-5 years of experience and proficiency in specialized booking systems.

Qualifications

• At least 4-5 years of experience in a senior travel position.
• In-depth knowledge of Southern and East Africa, especially Mozambique, Mauritius, and Seychelles.
• Strong interpersonal skills for managing customer relationships.

Responsibilities

• Secure, cost, and present journeys to Sales agents promptly to maximize booking potential.
• Manage new requests from Sales agents from initial quote to booking confirmation.
• Develop and nurture relationships with suppliers and partners to enhance client experiences.

Skills

Client management

Regional knowledge

Attention to detail

Sales skills

Proficiency in TourPlan

Proficiency in WETU

Education

Grade 12 with mathematics

Tertiary certificate in Travel & Tourism / hospitality

Tools

Microsoft Office

TourPlan

WETU

Job description

Want to work for a leading conservation-focused travel company offering luxury safari experiences across Africa? They specialize in creating meaningful connections with nature. The ideal candidate is a seasoned travel expert with strong regional knowledge, excellent client management skills, and proficiency in TourPlan and WETU.

Candidate Requirements :

• Grade 12 with mathematics
• A Tertiary certificate in Travel & Tourism / hospitality is advantageous
• Must have at least 4-5 years experience in a senior position
• Must be confident in handling customer relationships and developing and promoting product and building journeys in the inbound travel industry
• Must have an in depth knowledge of Southern and East Africa
• Knowledge of Mozambique, Mauritius and Seychelles is highly advantageous
• Should be computer literate (Microsoft Office : Outlook, Teams, Excel and Word)
• Must have working knowledge of TourPlan and WETU or similar booking / operating system
• Should have excellent attention to detail

Basic Duties :

• Secure, cost, and present journeys to Sales agents promptly, focusing on sales success and maximizing booking potential.
• Foster strong connections with Sales agents and suppliers, ensuring effective communication and service delivery to enhance partnerships and client satisfaction.
• Manage new requests from Sales agents, from initial quote to booking confirmation, ensuring accuracy and timely processing while maintaining booking integrity.
• Develop and nurture relationships with suppliers and AP partners, leveraging these connections to optimize booking outcomes and enhance client experiences.
• Oversee the maintenance of provisional bookings, ensuring all relevant documents, special offers, and correct details are accurately recorded and communicated.
• Stay updated on regional logistics, supplier knowledge, industry trends, and company policies, actively participating in training, trade shows, and familiarization trips for ongoing professional development.