Senior Travel Designer- Owned Brands

Wilderness; Johannesburg; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading company in the travel industry is seeking a Senior Travel Designer in Johannesburg. The role involves liaising with agents, designing itineraries, and delivering exceptional service to ensure life-changing journeys for guests. Candidates should have strong customer relationship skills and relevant travel experience.

Qualifications

• 4-5 years' East Africa experience at a senior level preferred.
• Experience in the inbound travel industry.
• Computer literate.
• Personal or educational travel experience advantageous.

Responsibilities

• Liaise with agents and deliver excellent service.
• Quote accurately and design itineraries according to guidelines.
• Measure sales and maintain booking files.

Skills

Customer relationship management

Sales negotiation

Communication

Education

Matric certificate

Tertiary certificate in Travel & Tourism / hospitality

Tools

Microsoft Office

Tourplan

WISH

Job description

Job title : Senior Travel Designer- Owned Brands

Job Location : Gauteng, Johannesburg Deadline : July 02, 2025 Quick Recommended Links

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Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Build relationships with owned agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
• Continuous communication and excellent service delivery to agents at all times.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the owned agent ensuring relevant information is obtained from the ARM prior to quoting.
• Understand the owned agents / guests needs in each booking, if email does not help clarify then call the owned agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
• Keep the owned agencies updated on the status of the bookings in real time as changes are taking place.
• Maintain booking file (electronically) incl. Owned Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover / summary and ensure all documents are uploaded to the WW.
• Measure sales and GP% in conjunction with Sales, identifying variations and maintaining good GP’s per booking.

CANDIDATE PROFILE

Qualification :

• Matric certificate –with maths(minimum standard grade or above)
• Tertiary certificate in Travel & Tourism / hospitality.

Experience :

• 4-5 years’ East Africa experience at a senior level preferable.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Working knowledge of Tourplan and WISH or similar booking / operating system. General product knowledge on Southern & East Africa.
• Personal or educational travel experience advantageous