Senior Travel Designer (Owned Brands)

Well known INBOUND DMC is looking for a SENIOR TRAVEL DESIGNER (OWNED BRANDS), based in either Cape Town or Johannesburg.

The Travel Designer plays a vital role in driving sales, building relationships, and ensuring exceptional customer service in a highly competitive travel industry.

Their knowledge, expertise, and strong focus on sales will contribute to the growth and success of our business.

Duties:

1. Generate and grow sales by securing, costing, and presenting journeys to sales agents in a timely manner.
2. Maintain a detailed understanding of the strategic and preferred suppliers, having intimate knowledge of their deals, specials and packages – know how to negotiate and incorporate these benefits into rate reductions for the client without compromising the elevated guest experience.
3. Demonstrate a strong focus on sales and be equally invested in the success of each booking.
4. Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
5. Deliver a speedy service to sales agents, ensuring efficient communication and meeting tight deadlines.
6. Maintain continuous communication and excellent service delivery to agents at all times.

Requirements:

1. Matric certificate with maths.
2. Tertiary certificate in Travel & Tourism / hospitality is advantageous.
3. At least 4-5 years of senior experience in handling customer relationships, developing & promoting products, and building journeys in the inbound travel industry.
4. In-depth knowledge of Southern and East Africa.
5. Working knowledge of TourPlan and WETU or similar booking/operating system.
6. Personal or educational travel experience is advantageous.
7. Excellent attention to detail.
8. Dynamic, creative, organised, and excellent communication skills.
9. Thrives under pressure in a fast-paced environment with tight deadlines without compromising quality.
10. Strong financial skills, self-starter with a high level of integrity and ethical conduct.