Senior Travel Designer - Latin

Wildernessdestinations; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is seeking a dedicated sales professional to enhance agent relationships and drive sales growth in luxury travel. This role, based in Johannesburg, involves creating world-class itineraries and ensuring exceptional customer service. With a focus on sustainability and conservation, the ideal candidate will have a passion for wildlife and a proven track record in the travel industry. If you have excellent communication skills, attention to detail, and experience in handling customer relationships, this opportunity could be your next career move.

Qualifications

• 4-5 years' experience at a senior level in the inbound travel industry.
• Proven English literacy and excellent communication skills.

Responsibilities

• Build and maintain agent relationships based on trust and support.
• Quote accurately and timeously while maximizing camp operations.

Skills

Excellent communication skills

Attention to detail

Foreign European language skills

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism

Tools

Microsoft Office

Email

Internet

Job description

PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent / guest accurately, efficiently, timeously by creating inspirational luxury travel. This position is based in Johannesburg.

Detailed Responsibilities

1. Build relationships with agents based on trust and support, knowing their business trends and guests' needs, ad hoc attending relevant familiarization trips with agents (if and when required).
2. Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
3. Continuous communication and excellent service delivery to agents at all times.
4. Keep Agents' booking information updated in the ARM (likes / dislikes – booking habits etc.).
5. Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
6. Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
7. Keep apprised of company policies, procedures and system updates.

Qualification: Matric certificate – with maths (minimum standard grade or above). Tertiary certificate in Travel & Tourism / hospitality.

Experience: 4-5 years' experience at a senior level. Great product knowledge on Southern & East Africa (Rwanda, Tanzania & Kenya). Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Personal or educational travel experience required. Proven English literacy. Computer Literate (Microsoft Office, email, Internet). Excellent attention to detail.

Skills: Excellent communication skills both written and oral, in English. Foreign European language skills advantageous.

Interests: A passion for wildlife and a commitment to sustainability and conservation.