Senior Travel Designer - Latin

Wildernessdestinations; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading travel company in South Africa is seeking an experienced sales professional to join their team in Gauteng. This role focuses on building agent relationships, ensuring excellent service delivery, and managing bookings. Ideal candidates will have a strong background in the inbound travel industry, particularly with knowledge of Southern and East Africa, combined with a passion for customer service and attention to detail.

Qualifications

• 4-5 years’ experience at a senior level in inbound travel industry.
• Great product knowledge on Southern & East Africa.
• Proven English literacy and customer relationship experience.

Responsibilities

• Build relationships with agents and ensure excellent service delivery.
• Quote accurately and streamline operational negotiations.
• Keep agent information updated and liaise with the Reservations Manager.

Skills

Communication

Attention to detail

Customer relationship management

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

Microsoft Office

Email

Internet

Job description

PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.

To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel.

This position is based inJohannesburg

Detailed Responsibilities

• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
  
• Keep apprised of company policies, procedures and system updates.
  

Qualification:

• Matric certificate –with maths(minimum standard grade or above)

• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• 4-5 years’ experience at a senior level.

• Great product knowledge on Southern & East Africa (Rwanda, Tanzania & Kenya).

• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.

• Personal or educational travel experience required.

• Proven English literacy.

• Computer Literate (Microsoft Office, email, Internet)

• Excellent attention to detail.

Skills:

• Excellent communication skills both written and oral, in English.

• Foreign European language skills advantageous.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to [phone]