Senior Travel Designer (Inbounds)

Phoenix Recruitment; Gauteng; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading Destination Management Company in Sandton is seeking a Senior Travel Designer to enhance agent relationships and deliver exceptional luxury travel experiences. The ideal candidate will possess solid knowledge of Southern and East African destinations, strong customer relationship skills, and a passion for sustainable travel practices.

Qualifications

• At least 4-5 years' experience as a Senior Travel Designer in Inbound Travel.
• Proven English literacy and working knowledge of booking systems.
• Foreign European language skills advantageous.

Responsibilities

• Design itineraries according to company guidelines and product knowledge.
• Maintain strong relationships with travel agents and provide excellent service.
• Accurately quote and manage bookings while ensuring profitability.

Skills

Communication

Customer Relationship Management

Attention to Detail

Geographical Knowledge

Education

Grade 12

Tertiary Certificate in Travel & Tourism / Hospitality

Tools

TourPlan

WISH

Microsoft Office

Job description

Well known Destination Management Company based in Sandton is looking for a Senior Travel Designer (Inbounds) to generate and grow sales whilst maintaining required profit margin, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.

As well as secure, cost and present product to the agent / guest accurately, efficiently, timeously by creating inspirational luxury travel.

The successful candidate will have excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.Duties : Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips with agentsContinuous communication and excellent service delivery to agents at all times.Quote accurately and timeously keeping in mind strategic and preferred AP and upsell where possibleEnsuring relevant information is obtained prior to quoting.Understand the agents / guests needs in each bookingDesign itineraries around company guidelines and product knowledgeFollow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space heldMaintain booking file (electronically) including agent correspondence, costings, invoices & credit notes and updated booking file cover / summary and ensure all documents can by uploadedMeasure sales and profit per agent in conjunction with salesIdentifying variations and maintaining good profit margins per booking.

Requirements : Grade 12Tertiary certificate in Travel & Tourism / Hospitality.At least 4-5 years' experience as a Senior Travel Designer in Inbound Travel.Experience in handling customer relationships and developing & promoting product and services in the inbound travel industryputer Literate (Microsoft Office, email, Internet)Proven English literacy.Working knowledge of TourPlan and WISH or similar booking / operating system.Great product knowledge on Southern & East Africa (Tanzania & Kenya)Personal or educational travel experience requiredExcellent attention to detail.

Excellent communication skills both written and oral, in English.Foreign European language skills advantageous.A passion for wildlife and a commitment to sustainability and conservation.