Senior Travel Designer - Americas

Wilderness; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading travel company seeks a skilled individual to manage bookings and customer relationships. The ideal candidate will have substantial experience in the inbound travel industry, with a strong knowledge of Southern African destinations. Responsibilities include liaising with agents, booking accommodations, and ensuring excellent service delivery. A Matric certificate and travel-related qualifications are required for this role.

Qualifications

• 4-6 years of senior experience in customer relationship management.
• In-depth knowledge of Southern Africa travel destinations.
• Tertiary education in Travel & Tourism or related fields preferred.

Responsibilities

• Liaise with the Reservations Manager on sales and booking issues.
• Book relevant travel tickets and accommodations.
• Build relationships with travel agents and maintain booking files.

Skills

Customer relationship management

Sales potential analysis

Itinerary design

Communication

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism / hospitality

Tools

Wilderness Window

WISH

TourPlan

Job description

Job Location : Gauteng, Johannesburg Deadline : July 10, 2025 Quick Recommended Links

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Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
• Ensuring all relevant systems are updated i.e. : Wilderness Window, WISH, TourPlan and any other internal systems not mentioned.
• Book relevant tickets as required.
• Book relevant accommodation for early-morning / late-night pick-ups and drop offs.
• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs.
• Handle queries from Agents on various matters.
• Process any additional changes / updates after confirmation to the itinerary.
• Maintain booking file incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover / summary and ensure all documents are in order.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both Wilderness and the agent ensuring relevant information is obtained from the ARM prior to quoting.
• Design itineraries around company guidelines and product knowledge e.g., area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.

CANDIDATE PROFILE

Qualification :

• Matric certificate –with maths
• Tertiary certificate in Travel & Tourism / hospitality is advantageous.

Experience :

• 4-6 years with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically. Zanzibar, Tanzania, Kenya, Rwanda, Uganda.