Senior Travel Clerk

IVANHOE MINES is looking for a Senior Travel Clerk.

Ivanhoe Mines is a leading Canadian mining company committed to becoming a global leader in the supply of critical resources required to transition our world to a low-carbon, renewable future. Ivanhoe is focused on developing and expanding its four principal mining and exploration projects in Southern Africa. The development of the Kamoa-Kakula copper mining complex in the Democratic Republic of Congo (DRC), the Platreef palladium-rhodium-platinum-nickel-copper-gold discovery in South Africa, the extensive redevelopment and upgrading of the historic Kipushi zinc-copper-germanium-silver mine, also in the Democratic Republic of Congo and exploration on the Western Foreland, near Kamoa-Kakula.

Play your part in our team succeeding...

Purpose of the role:

Provide support with coordinating and organising travel for all expatriate employees and provide travel advice about bookings and destinations. The incumbent assists with administering the departure and arrival schedules. Make sure all travel related arrangements are seamlessly done error-free and precise and that all our travelers are issued documentation from point of origin to destination and return.

Requirements:

• Diploma in Travel and Tourism or Communication qualification
• Matric
• Customer care and communication
• Amadeus Certification
• Demonstrable experience as a travel consultant, with expertise in local and international travel arrangements
• Minimum 7 years travel consultant experience
• Minimum 5 years GDS experience
• Experience in tourism / communication highly advantageous

Minimum advanced skills and knowledge in:

• Book travel
• Info about different protocols in different countries
• Prohibited substance
• Leave rotations
• Local airports
• Health protocols
• Dealing with different nationalities
• Computer Literate with exceptional desktop research and professional writing skills
• Ability to source the best quotes, point to point as well as multi-sectored
• Top-notch interpersonal skills, including communication, respect, and empathy
• A knack for delivering multiple outputs within tight turnaround times, as needed
• Capacity to deliver commendable services that surpass clients’ expectations
• MS Word
• MS Excel
• MS PowerPoint

Personal Competencies should include:

• Problem solving
• Rule oriented
• Excellent communication skills
• Fast and accurate reader
• Customer Service orientation
• Culturally sensitive
• Work and make decisions under pressure

Your Key Performance Activities will include but are not limited to:
Process: Assist with arranging travel for employees:

• Receive local and international travel requests from employees manually or via self-service
• Check and verify accuracy, correctness and approvals on the request forms
• Inform travelers about in-country and out-country health and safety protocols
• Check for correct leave information
• For local travel, send requests to Protocols to book flights and inform the traveler
• For international flights:
• Check passport expiration date
• Ensure visa is correct and valid
• Ensure all medical protocol Leave rotations / check correct leave information are strictly followed
• Send requests to central travel desk (Sandton Office)
• Receive an itinerary and check if the employee is satisfied
• Provide all travel documents to the employee
• Update Daily Flight Schedule tracker

Operate as a subject matter expert for local and international travel:

• Provide employees with travel advice
• Research latest travel protocols with embassies of certain countries
• Provide advice about prohibited substances

Make and manage all ground and air bookings commercial or charter as well as all land arrangements inclusive of accommodation, car and transfer bookings but not limited to.

Manage/facilitate all Visa applications.

Data Capture/ Manage and keep shared folders updated with relevant traveller information / travel dates and service requests.

Profile Management -passport copies / information, meals, seating and frequent flyer details.

MCM Travel system support, troubleshoot and resolve as well as make Online bookings using the allocated system for each entity.

The finer details:

When applying, please submit a PDF version of your CV together with certified copies (certification within a 3-month period) of your ID/passport, driver's license and qualifications.

Should you not hear from us within 30 days of the closing date please consider your application unsuccessful.