Inbound Tour Consultant – Luxury Camps – CVZITC

Main job function

• Experience in Southern Africa Inbound Tour Operating (5 years Southern Africa expertise preferable)
• CRM & Operating systems experience
• Travel sales experience – direct to internal business client
• Supplier communications and booking experience
• Product Knowledge, Innovation, and Development
• E-marketing and Social Media exposure an advantage
• Southern African travel experience preferable

Qualifications

• Matric
• Tertiary Education with preference given to those with a diploma or degree in travel and tourism

Key Skills

• Excellent communicator both written and verbal (listening, questioning, probing, etc)
• MS Office & business systems
• Aptitude to learn and translate into performance
• Excellent Administration Skills
• Organizational skills / time & task management
• Decision making
• Numerical skills
• Negotiation
• Problem solving
• Influencing
• Relationship Management

Functional Responsibilities

• Handling all quote enquiries, with a view to the highest conversion rate possible:
• Handling all individual quotes from query stage through to the operational stage, with special emphasis on internal client sales and relationship management
• Delivering & maintaining service excellence to our guests and internal client.
• Accountable for daily processing and distribution of all relevant Bespoke FIT and/or Classic (brochure) program incoming requests, monitor and maintain same day turnaround.
• Ensure all costings are being checked diligently.
• Check traveller’s files arriving within set timelines.
• Maintain checklist updates.
• Authorisation of payment invoices. Liaise with the Finance Manager on invoicing and costings.
• Ensuring that we run an efficient & profitable operation.
• Ensuring that our ground handling is operated according to the highest standards, through working closely with the Operations Team.
• Quality Assurance of all guest travel documentation (quotes, invoices, vouchers and documentation packs).
• Relationship Management: Internal Client, Guests, Suppliers, Colleagues.
• Constant Product Innovation & Development.
• Build and maintain relationships with our product supplier partners in order to maximize opportunities that benefit the business.
• Identify, provide feedback and recommend required product expansion, rejuvenation, termination etc based upon development and market demands.
• Develop and maintain awareness of industry and tourism trends and developments.
• Assist with complaints and disputes in order to reach mutually satisfactory resolutions with supplier’s pre, during and post travel.
• Communicate information and training to colleagues regarding new product or destination related developments.
• Provide expert opinions &/ travel feedback as and when required on destinations, suppliers & products.
• Be available as required to provide help, assistance and cover for the 24 hour emergency cell phone.

Salary

R25 000 – R35 000 per month negotiable

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.