Senior Technical Support Engineer (Specialist)

Netsurit; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Engineer to lead IT support initiatives and manage critical infrastructure. This role involves mentoring IT consultants, implementing security standards, and ensuring seamless operations for VIP clients. You will leverage your expertise in managing servers, storage, and network technologies while fostering a customer-focused environment. Join a dynamic team where your skills in troubleshooting and project management will make a significant impact on the organization's success.

Qualifications

• Experience in managing IT infrastructure and support for end-users.
• Proficient in implementing ISO 27002 controls and mentoring IT consultants.

Responsibilities

• Manage VM Servers and DELL Storage solutions effectively.
• Conduct end-user training and handle incident management.

Skills

Planning and organizing

Service Desk management

Customer-focused solutions

Effective communication

Troubleshooting

Documentation skills

Independent work

Education

CCNA Certification

Microsoft 365 Suite / Azure Certification

Tools

MS Hyper-V

ArcServe

Veeam

N-Central Network Monitoring Suite

Mimecast Email Filtering

Ruckus Wireless Technologies

SonicWALL

FortiGate

DELL Storage SAN

Quotewerks

Job description

Job Title: Senior Technical Support Engineer (Specialist)

Location: Gauteng, Johannesburg

Deadline: May 14, 2025

Job Overview

• Support end-users and assist with escalations, managing VIP support and ensuring procedures are followed.
• Manage the network and IT infrastructure.
• Implement ISO 27002 controls and manage the ISO 27001 ISMS.
• Manage and mentor IT consultants within the Internal IT team.
• Plan and manage IT projects.
• Report on service metrics.

Responsibilities and Duties

• Manage VM Servers via MS Hyper-V & Failover Clustering.
• Manage DELL Storage SAN & VRTX.
• Support DELL hardware including servers, notebooks, and desktops.
• Manage backups using ArcServe, StorVault (E-Vault), and Veeam.
• Manage LAN cabling and switching (DELL).
• Manage WAN firewalls (SonicWALL & FortiGate).
• Configure and maintain wireless technologies (Ruckus).
• Support third-party software (Quotewerks, GP, etc.).
• Be certified in Microsoft 365 Suite / Azure Administration & Management.
• Set up secure baseline configurations for workstations and servers.
• Use N-Central Network Monitoring Suite for remote assistance, patching, and AV management.
• Manage Intune and device enrollment.
• Ensure network devices and servers are patched and updated.
• Manage Mimecast Email Filtering services.
• Administer TP / VC equipment in boardrooms.
• Conduct end-user information security training (KnowBe4).
• Handle incident management, problem resolution, service requests, and change management.
• Possession of CCNA and relevant security certifications is advantageous.

Key Skills

• Strong planning, organizing, and monitoring skills.
• Ability to interact with staff at all levels and manage VIP clients.
• Service Desk management and leadership/mentoring skills.
• Attention to detail and organizational skills.
• Customer-focused with the ability to recognize business needs and provide solutions.
• Effective communication skills.
• Troubleshooting and problem-solving capabilities.
• Strong documentation skills.
• Ability to work independently.