Senior Technical Support Engineer - Johannesburg

Netsurit Group; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks a dedicated IT Support Manager to oversee end-user support and manage IT infrastructure. In this dynamic role, you will lead a talented team, ensuring compliance with ISO standards while managing a diverse range of IT projects. You will utilize your expertise in server management, network administration, and customer service to create a seamless IT experience for users. This position offers a unique opportunity to make a significant impact in a collaborative environment, where your contributions will enhance operational efficiency and drive innovation. If you are passionate about technology and leadership, this role is perfect for you.

Qualifications

• Proven experience in IT infrastructure management and end-user support.
• Strong leadership skills with the ability to mentor IT consultants.

Responsibilities

• Oversee network and IT infrastructure, ensuring compliance and support.
• Plan and manage IT projects while mentoring the internal IT team.

Skills

Planning

Organization

Monitoring

Service Desk Management

Leadership

Communication

Troubleshooting

Problem-solving

Tools

MS Hyper-V

Dell Storage SAN

ArcServe

Veeam

SonicWALL

FortiGate

Ruckus

Microsoft Suite

Azure

N-Central

Intune

Mimecast

KnowBe4

Job description

Support and Management Responsibilities

End-user support and escalation assistance: Assist end-users and manage VIP support, ensuring procedures are followed.

IT Infrastructure Management: Oversee network and IT infrastructure, including server, storage, and hardware support.

ISO Compliance: Implement ISO controls and manage the ISO ISMS.

Team Leadership: Manage and mentor IT consultants within the Internal IT team.

Project Management: Plan and manage IT projects, report on service metrics.

Technical Responsibilities

• Manage VM Servers via MS Hyper-V & Failover Clustering
• Manage DELL Storage SAN & VRTX hardware
• Support servers, notebooks, desktops, backup systems (ArcServe, StorVault, Veeam)
• Manage LAN (cabling, switching), WAN, firewalls (SonicWALL & FortiGate), wireless technologies (Ruckus)
• Support 3rd-party software (Quotewerks, GP, etc.)
• Maintain Microsoft Suite / Azure administration & management
• Set up secure baseline configurations for workstations/servers
• Utilize N-Central for network monitoring
• Remote assistance, patch management, AV management
• Manage Intune device enrollment
• Oversee network devices, servers, email filtering (Mimecast), video conferencing equipment
• Conduct end-user security training (KnowBe4)
• Handle incident, problem, service request management, and change management
• Certifications such as CCNA and security certifications are advantageous

Key Skills

• Strong planning, organization, and monitoring skills
• Ability to interact effectively at all organizational levels and with diverse clients
• Service desk management, leadership, and mentoring capabilities
• Attention to detail, organizational skills, and client operation understanding
• Customer-focused with solution-oriented approach
• Excellent communication, troubleshooting, problem-solving, and documentation skills
• Ability to work independently