Senior Technical Consultant (Risk)

Golden Rule; Midrand; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A leading consulting firm based in Midrand seeks a Senior Technical Consultant to lead ServiceNow projects. The ideal candidate will have over 3 years’ experience in ServiceNow configuration and deployment, proven leadership skills, and the ability to mentor junior consultants. You will manage stakeholder relationships and ensure successful implementation delivery aligned with client expectations.

Qualifications

• 3+ years of hands-on configuration and deployment experience with ServiceNow.
• Proficiency in ServiceNow configuration and JavaScript development.
• Effective collaboration and relationship-building with business users.

Responsibilities

• Lead projects and initiatives to deliver value for customers.
• Facilitate customer workshops and demonstrate platform outcomes.
• Mentor and coach junior consultants.

Skills

ServiceNow configuration

JavaScript development

Stakeholder management

Problem-solving

Team leadership

Education

ServiceNow Certified Implementation Specialist

ITIL Foundations certification

Job description

As a Senior Technical Consultant, you will be at the forefront of solution design sessions, working with clients and contributing significantly to the creation of excellent design documents and technical user stories.

Your expertise will be crucial in executing implementations, ensuring the functional integrity of the ServiceNow platform and processes.

You will support clients and your team members throughout the project phases, in line with the commercial agreement for the implementation.

You will face issues of varying complexity as part of your role and collaborate with colleagues to identify solutions and resolve challenges.

As a senior team member, you will contribute to the development of junior team members and to the overall service direction and development.

Your specific responsibilities will include :

• Bringing broad knowledge of the out-of-the-box ServiceNow platform, including future releases.
• Bringing deep specialization in one or more target platform products.
• Leading projects and initiatives to deliver value and successful outcomes for our customers.
• Facilitating customer workshops and demonstrating potential outcomes using the platform.
• Managing stakeholder relationships and communication effectively.
• Leading project methodologies to ensure collaborative and positive implementation delivery, aligned with scope and plans.
• Providing assurance standards throughout the project lifecycle for best practice development.
• Working with solution consultants to scope projects and contribute to solution design.
• Sharing knowledge on ServiceNow-related topics across the company.
• Leading development teams, coaching, and mentoring junior consultants.
• Having 3+ years of hands-on configuration and deployment experience with ServiceNow.
• Implementing a range of ServiceNow targeted products such as IRM, TPRM, HRSD, and ITSM.
• Holding ServiceNow Certified Implementation Specialist certifications in two or more platform areas.
• Proficiency in ServiceNow configuration and JavaScript development.
• Possessing the latest ServiceNow Certified System Administrator (CSA) certification.
• Additional certifications like ServiceNow Certified Application Developer are highly desirable.
• Having effective collaboration and relationship-building skills, especially in requirements gathering and working with business users.
• Proven leadership and development skills within teams.
• Maintaining a positive, proactive approach to problem solving and challenges.
• Understanding of ITSM and ITIL frameworks; ITIL Foundations certification is a plus.