Senior Technical Consultant (Risk)

Golden Rule; Gauteng; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company is seeking a Senior Technical Consultant to drive solution design and implementation using the ServiceNow platform. The role requires extensive experience with ServiceNow configuration and deployment, focusing on collaborative project leadership and mentoring junior team members for successful project outcomes.

Qualifications

• 3+ years of hands-on experience with the ServiceNow platform.
• Proven experience in ITSM, IRM, TPRM, HRSD, ITIL frameworks.
• Ability to lead and mentor junior consultants.

Responsibilities

• Lead projects and be the primary technical consultant for ServiceNow solutions.
• Facilitate customer workshops and manage stakeholder relationships.
• Coach junior team members and contribute to overall team development.

Skills

Configuration

Deployment

Collaboration

Problem Solving

Education

ServiceNow Certified System Administrator (CSA)

ITIL Foundations Certification

ServiceNow Certified Application Developer

Tools

ServiceNow

Job description

As a Senior Technical Consultant, you will be at the forefront of solution design sessions, working with clients and contributing significantly to the creation of excellent design documents and technical user stories.

Your expertise will be crucial in executing implementations, ensuring the functional integrity of the ServiceNow platform and processes.

You will support clients and your fellow team members throughout the project phases, in line with the commercial agreement for the implementation.

You will be faced with issues of varying complexity as part of undertaking your role and will collaborate with colleagues to identify solutions and resolve challenges.

As a senior member of the team, you will be asked to contribute to the development of more junior team members, and to the overall service direction setting and development.

Your specific responsibilities will include:

1. Bringing a broad knowledge of the out-of-the-box ServiceNow platform, including future releases.
2. Bringing deep specialization in one or more target platform products.
3. Leading a range of projects/initiatives to deliver value and successful outcomes to our customers.
4. Facilitating customer workshops, using the platform to demonstrate potential outcomes.
5. Managing key stakeholder relationships and communication effectively.
6. Leading project ways of working to ensure the implementation is delivered in a collaborative, positive way, in line with the scope and plan agreed with the customer.
7. Providing assurance standards throughout the project lifecycle so that development is completed at a best practice level.
8. Working with solution consultants to effectively scope projects and contribute to solution design.
9. Sharing knowledge throughout the wider company team on ServiceNow related subjects.
10. Leading development teams, coaching and mentoring junior consultants, helping them reach their full potential.

Qualifications and experience:

1. 3+ years of hands-on configuration and deployment experience with the ServiceNow platform.
2. Implementation experience with various ServiceNow targeted product areas, such as IRM, TPRM, HRSD, and ITSM.
3. Must have the latest delta of ServiceNow - Certified System Administrator (CSA). Additional certifications like ServiceNow Certified Application Developer are highly desirable.
4. Effective collaboration and relationship-building skills, especially around requirements gathering and working with business users.
5. Proven ability to work with team members, leading and developing as required.
6. A positive 'can-do' approach to problem solving and overcoming challenges.
7. An understanding of ITSM and ITIL frameworks; ITIL Foundations certification is a plus.

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