Senior Technical Consultant

Goldenrule; Gauteng; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading consulting company is seeking a Senior Technical Consultant to enhance client solutions and lead project teams effectively. You will leverage your deep expertise in ServiceNow to drive successful project outcomes and mentor junior members. This role requires strong relationship management and a proactive problem-solving approach.

Qualifications

• 3+ years of hands-on configuration and deployment experience with the ServiceNow platform.
• Proven ability to lead and develop team members.
• Effective collaboration skills in requirements gathering.

Responsibilities

• Facilitating customer workshops and leading project initiatives.
• Managing stakeholder relationships effectively.
• Coaching and mentoring junior consultants.

Skills

Systems Analysis

Complex Problem Solving

Programming / Configuration

Critical Thinking

Time Management

Education

ServiceNow Certified Implementation Specialist

ServiceNow Certified System Administrator (CSA)

ITIL Foundations certification

ServiceNow Certified Application Developer

Job description

As a Senior Technical Consultant, you'll be at the forefront of solution design sessions, working with clients and contributing significantly to the creation of excellent design documents and technical user stories. Your expertise will be crucial in executing implementations, ensuring the functional integrity of the ServiceNow platform and processes. You will support clients and your fellow team members throughout the project phases, in line with the commercial agreement for the implementation. You'll be faced with issues of varying complexity as part of undertaking your role and will collaborate with colleagues to identify solutions and resolve challenges. As a senior member of the team, you'll be asked to contribute to the development of more junior team members, and to the overall service direction setting and development. Your specific responsibilities will include:

1. Bringing a broad knowledge of the out-of-the-box ServiceNow platform, including future releases.
2. Bringing deep specialization in one or more target platform products.
3. Leading a range of projects/initiatives to deliver value and successful outcomes to our customers.
4. Facilitating customer workshops, using the platform to demonstrate potential outcomes.
5. Managing key stakeholder relationships and communication effectively.
6. Leading project ways of working, to ensure the implementation is delivered in a collaborative, positive way, in line with the scope and plan agreed with the customer.
7. Providing assurance standards throughout the project lifecycle to ensure development is completed at a best practice level.
8. Working with solution consultants to effectively scope projects and contribute to solution design.
9. Sharing knowledge throughout the wider company team on ServiceNow-related subjects.
10. Leading development teams, coaching and mentoring junior consultants, helping them reach their full potential.
11. Having 3+ years of hands-on configuration and deployment experience with the ServiceNow platform.
12. Implementation experience with various ServiceNow targeted product areas, such as IRM, TPRM, HRSD, and ITSM.
13. ServiceNow Certified Implementation Specialist in two or more platform areas.
14. Must hold the latest delta of ServiceNow Certified System Administrator (CSA).
15. Additional certifications like ServiceNow Certified Application Developer are highly desirable.
16. Effective collaboration and relationship-building skills, especially in requirements gathering and working with business users.
17. Proven ability to work with team members, leading and developing as required.
18. A positive 'can-do' approach to problem solving and overcoming challenges.
19. An understanding of ITSM and ITIL frameworks; ITIL Foundations certification is a plus.

Desired Skills: Systems Analysis, Complex Problem Solving, Programming / Configuration, Critical Thinking, Time Management.