Senior Technical Clinical Support Specialist

Stryker Group; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Clinical Support Specialist to provide expert guidance in endoscopic procedures. This role involves collaborating with sales teams to enhance product adoption and delivering training to healthcare professionals. You'll be the key link between clinical support and sales, ensuring optimal product performance and customer satisfaction. If you have a passion for healthcare technology and a knack for building relationships, this position offers a fantastic opportunity to make a significant impact in the medical field.

Qualifications

• 2+ years of experience in clinical, technical, or sales roles in endoscopy.
• Strong understanding of endoscopic procedures and equipment.

Responsibilities

• Provide on-site and remote support during endoscopic procedures.
• Deliver product training sessions to healthcare professionals.

Skills

Clinical Support

Technical Expertise

Sales Collaboration

Interpersonal Skills

Presentation Skills

Job description

What You Will Do:

• Provide on-site and remote clinical support during endoscopic procedures, ensuring optimal product performance and customer confidence in a variety of healthcare settings.

• Serve as the go-to expert for our endoscopy portfolio, including product features, troubleshooting, and best practices.

• Partner closely with sales representatives to develop and execute strategic sales plans, leveraging clinical insights to drive product adoption and meet revenue goals.

• Deliver comprehensive product training sessions to physicians, nurses, and support staff, empowering them to maximize the benefits of our technology.

• Assist in pre- and post-sales activities, including equipment demonstrations, product installations, and ongoing support to ensure seamless integration into clinical workflows.

• Gather customer feedback and monitor competitive activity to support sales strategies and product development initiatives.

• Act as a bridge between sales, marketing, and product development teams, providing valuable insights to enhance product positioning and customer experience.

What You Need:

• Minimum 2 years of clinical, technical, or sales experience in endoscopy field.

• Strong understanding of endoscopic procedures, equipment, and troubleshooting.

• Demonstrated ability to collaborate with sales teams to support and influence the sales process.

• Excellent interpersonal and presentation skills, with the ability to convey complex technical information in a clear, engaging manner.

• Willingness to travel extensively to support customers and sales teams as needed.