Senior Team Leader / Administrator

LMP RECRUIT; Cape Town; On-site; ZAR 300,000 - 550,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Team Leader or Supervisor for a well-defined role in a structured environment. The successful candidate will manage a small team focused on administration and compliance within a highly regulated industry. The position demands strong organizational and leadership skills, making it ideal for a hands-on professional ready to input their experience into enhancing operational processes.

Qualifications

• 6+ years in administration/compliance in a regulated industry.
• Experience as a team leader or supervisor, preferably in call center or BPO.
• Strong skills with Excel, Word, CRM systems, and business writing.

Responsibilities

• Lead a small team and ensure processes are followed.
• Manage compliance, administration, reporting, and CRM analysis.
• Support operational delivery alongside the Director.

Skills

Excellent communication

Organizational skills

Analytical skills

Education

Matric

Tools

Excel

Word

CRM systems

Job description

Are you currently a Team Leader or Supervisor working in a highly regulated environment such as Call Centre / BPO / Financial Services & Insurance / Telecom / or Energy & Utilities and are ready for your next step?

Our client is looking for a people and process-driven professional who can easily adapt and apply their experience of working in a highly regulated type of environment directly into this role.

This role isn’t about selling — it’s about making the engine run smoothly behind the scenes through providing high-level administration and reporting, co-ordinating sales campaigns, providing sales support and manage aspects of compliance.

Why this role?

This is a well-defined role with processes already in place. You’ll step into a structured environment with room to grow and lead. A great fit for someone who’s hands-on, admin-focused, and thrives on getting things done right.

What You’ll Do :

• Lead a small team (Sales Supervisor + Broker & Agent Support)
• Keep processes tight and teams accountable
• Manage existing processes / Implement new processes
• Oversee compliance, administration, reporting, and CRM analysis
• Ensure agent vetting, onboarding, and training meets FAIS, CPD, POPIA, FICA standards
• Work directly with the Director to support operational delivery
• Matric
• 6+ years in administration / compliance in a regulated industry
• Team leader or supervisor experience (call centre or BPO a plus)
• Strong with Excel, Word, CRM systems & business writing
• Highly organised, analytical, and clear communicator

What You Bring

Matric

• 6+ years in administration / compliance in a regulated industry
• Team leader or supervisor experience (call centre or BPO a plus)
• Strong with Excel, Word, CRM systems & business writing
• Highly organised, analytical, and clear communicator