Senior Support Engineer (US Hours - West Coast) at Parvana Recruitment

Parvana Strategic Sourcing; Cape Town; Remote; ZAR 500,000 - 700,000; Full time

Job summary

A leading company in digital marketing seeks a client-centered professional for a remote role involving technical R&D and solution design. Responsibilities include managing client relationships, using SQL and JSON for performance optimization, and ensuring the timely delivery of reports. Candidates should possess strong communication skills and at least 5 years of relevant experience.

Qualifications

• 5+ years experience in a similar position.
• Advanced knowledge of SQL, SQLite or T-SQL to write complex queries.
• Proficient in XML / JSON.

Responsibilities

• Manage client relationships and serve as the primary contact for tickets.
• Solve complex problems by analyzing client data.
• Utilize SQL and JSON to customize setups and enhance functionality.

Skills

SQL

JSON

Communication

Client Relationship Management

Problem Solving

Education

Relevant tertiary qualification preferred

Tools

Jira

Microsoft Office

Confluence

Job description

This is a remote position.

About our client:

Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector, they seek individuals passionate about technical R&D and solution design.



What you will be doing:

• Become a platform expert and leverage cutting-edge tools like Studio Apps, JSON, and SQL.
• Solve complex problems by diving into client data and develop solutions that optimise performance.
• Manage client relationships and ensure issue resolution by serving as the primary point of contact for client tickets.
• Maintain streamlined and efficient ticket workflows through the use of tools like Fresh Desk, Jira, and Teams.
• Collaborate closely with clients through calls and screen sharing to diagnose issues.
• Ensure timely and accurate delivery of client reports and production runs.
• Utilise JSON and SQL to customise client setups, enhance functionality, and meet project deadlines.
• Create strong client relationships by providing proactive communication and personalised support.

What our client is looking for:

• A relevant tertiary qualification is preferred but not essential.
• 5+ years experience in a similar position.
• Advanced knowledge of SQL, SQLite or T-SQL to write complex queries and procedures.
• Proficiency in XML / JSON, Microsoft Office, Jira, and Confluence.
• Excellent communication, interpersonal, and client relationship management skills.
• A meticulous attention to detail, adaptability, and experience in data structures and analysis.
• Knowledge of asset management, cloud services, and design tools like Adobe InDesign is a valuable asset.
• The ability to confidently manage scope, challenge requirements, and deliver tailored technical solutions.

Working hours:

• This is a remote position and you will be working US hours.
• Working hours: start at 4pm SA time and finish at 12m SA time.

Job ID:

• J106804

For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]

Desired Skills:

• SQL
• JavaScript
• T-SQL