Senior Support Engineer

Findojobs South Africa; Oos-Kaap; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in the Eastern Cape is seeking a Senior Support Engineer based in Plettenberg Bay. This role involves extensive support for Microsoft Exchange and Active Directory, alongside supervising technical staff and ensuring compliance with service standards. Ideal candidates will have substantial hands-on experience and a relevant qualification in technical support.

Qualifications

• 5 years of solid technical experience in LAN and End User devices.
• Minimum 3 years supervisory experience.
• Self-starter with a proven track record.

Responsibilities

• Provides the first point of contact for technical assistance.
• Conduct selective proactive checks to ensure service delivery.
• Manage customer experiences and contact.

Skills

Technical Support

Microsoft Exchange

Active Directory

LAN Management

Multi-Vendor Hardware Support

Education

Matric or Grade 12

Microsoft MCSA 2016 or Equivalent

Job description

Datacentrix Eastern Cape is looking for a Senior Support Engineer to be based in Plettenberg Bay . You must have extensive experience supporting Microsoft Exchange 2010 and Active Directory. You must have proven experience in managing incidents and service requests, deployment and ongoing maintenance of desktops, laptops, mobile devices, and their peripheral equipment ensuring infrastructure (including LAN) complies with customer standards, policies, and guidelines. Experience in Staff supervision essential.

Critical Requirements on Skills, Experience & Qualifications

• Matric or Grade 12 Essential
• 5 years of solid technical experience in LAN, End User devices and PC’s, Microsoft
• Microsoft MCSA 2016 or Equivalent
• Extensive experience supporting Microsoft Exchange 2010 or higher
• Extensive experience supporting Active Directory
• Minimum 3 years supervisor experience
• Extensive experience supporting multi-Vendor Hardware and Software platforms
• Self-starter with a proven track record and contactable references
• Essential Own reliable transport and driver’s license

Overview of the position

• Provides the first point of contact for technical assistance
• Conduct selective proactive checks, with the express intention of ensuring service delivery
• Manage customer experiences and contact
• Desk bound
• Reporting and measurement of activities
• Maintains and manage Assets and Stock

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Support Engineer • Port Elizabeth, Eastern Cape, ZA