Senior Store Manager - South Gate Mall

Pedros; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A fast-food restaurant in Johannesburg is seeking a Restaurant Manager to oversee operations, ensure food quality, manage stock, and maintain high customer service levels. The ideal candidate should have at least 3 years of experience in restaurant management, strong problem-solving skills, and a focus on staff training and development. This position offers the opportunity to lead a team and drive profitability in a fast-paced environment.

Qualifications

• Minimum 3 years of related restaurant experience required.
• Knowledge of GAAP is advantageous.
• Strong management and organizational skills are essential.

Responsibilities

• Oversee overall operation of the restaurant.
• Ensure compliance with health and safety regulations.
• Manage stock control and customer complaints.
• Motivate staff to maximize profitability.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service

Problem-solving skills

Verbal communication skills

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff
  
  

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills
  
  

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