Senior Store Manager - Phokeng

Pedros Flame Grilled Chicken; Rustenburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the fast-food sector is seeking a Senior Store Manager for its restaurant in Rustenburg. The role involves overseeing operations, managing staff, ensuring customer service standards, and driving profitability. Candidates should have at least 3 years of experience in restaurant management and possess strong organizational and communication skills.

Qualifications

• Minimum 3 years restaurant and fast-food service experience required.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Oversees overall operation of the restaurant.
• Manages staff and ensures compliance with health and safety regulations.
• Handles customer service complaints.

Skills

Organizational skills

Customer service

Verbal communication

Job description

Job title : Senior Store Manager - Phokeng

Job Location : North West, Rustenburg Deadline : July 21, 2025 Quick Recommended Links

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Job Description

DUTIES AND RESPONSIBILITIES :

• Overseeing overall operation of the restaurant / take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant / take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS :

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Organizational skills
• Customer service and good verbal communication skills