Senior Store Manager - Phokeng

Pedros; Rustenburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading restaurant chain is seeking a Restaurant Manager for their Rustenburg location. The role involves overseeing daily operations, ensuring compliance with standards, and managing staff to optimize customer service and profitability. Ideal candidates will possess experience in restaurant management along with key organizational and communication skills.

Qualifications

• Experience managing a restaurant/take-away.
• Familiarity with GAAP is advantageous.
• Strong leadership and team coordination skills.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Dealing with customer complaints and ensuring service quality.
• Managing stock control and staff performance.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service

Verbal communication skills

Problem-solving skills

Education

Minimum 3 years related experience

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff
  
  

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills
  
  

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