Senior Store Manager - Parklands (Sandown - Retail Crossing)

Pedros Flame Grilled Chicken; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A leading restaurant chain is seeking a Senior Store Manager for their Parklands location. The role involves overseeing all operations, ensuring food quality and customer satisfaction, and managing staff and inventory effectively. The ideal candidate should have at least 3 years of relevant experience in the restaurant or fast-food industry, alongside strong organizational skills.

Qualifications

• Minimum 3 years related restaurant and fast-food service experience required.
• Strong organizational and customer service skills.
• Good verbal communication skills.

Responsibilities

• Oversee overall operation of the restaurant, ensuring quality standards.
• Manage stock control and customer complaints.
• Lead training programs to enhance staff productivity.

Skills

Organizational skills

Customer service

Verbal communication

Tools

GAAP

Job description

Job title : Senior Store Manager - Parklands (Sandown - Retail Crossing)

Job Location : Western Cape, Cape Town Deadline : July 25, 2025 Quick Recommended Links

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Job Description

DUTIES AND RESPONSIBILITIES :

• Overseeing overall operation of the restaurant / take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant / take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS :

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Organizational skills
• Customer service and good verbal communication skills