Senior Store Manager Oxford Street (East London)

Pedros Chicken; East London; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player in the fast-food sector is seeking a dynamic Restaurant Manager to oversee operations and ensure exceptional service. This role involves managing staff, maintaining quality standards, and maximizing profitability while fostering a positive team environment. The ideal candidate will possess strong management and organizational skills, with a passion for customer service and a commitment to excellence. Join a vibrant team and take the lead in driving success in a fast-paced environment where your contributions will make a significant impact.

Qualifications

• 3+ years of experience in restaurant and fast-food service.
• Strong management and organizational skills are essential.

Responsibilities

• Oversee restaurant operations and ensure quality standards.
• Manage stock control, purchasing, and customer service relations.

Skills

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Education

Experience in restaurant and fast-food service

Minimum of 3 years related experience

GAAP knowledge and experience

Job description

Responsibilities and Duties:

1. Oversee the overall operation of the restaurant/take-away.
2. Ensure quality standards of food and PEDROS Standard Operating Procedures are maintained.
3. Manage stock control, purchasing, and orders.
4. Handle customer complaints and maintain high customer service levels.
5. Maximize profitability and meet sales and GP% targets, motivating staff accordingly.
6. Manage staff, including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward.
8. Ensure compliance with health and safety regulations.
9. Conduct daily opening and closing procedures at the store.
10. Implement marketing activities, including promotion and incentive programs.
11. Handle customer service relations and ensure complaints are addressed promptly.
12. Manage people development through training programs and regular staff meetings.
13. Lead recruitment, selection, training, and monitor team performance to increase productivity and profitability.
14. Evaluate staff performance regularly.

Requirements:

1. Experience in restaurant and fast-food service.
2. Minimum of 3 years related experience.
3. GAAP knowledge and experience (advantageous).
4. Management skills.
5. Organizational skills.
6. Excellent customer service and verbal communication skills.
7. Problem-solving skills.