Senior Store Manager - Game Fourways

Massmart; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks a dynamic leader to enhance customer experiences and drive sales performance. This role involves effective management of teams, inventory, and compliance with company standards. The ideal candidate will have a strong background in retail management, with a focus on customer-centric strategies and team development. Join a forward-thinking company that values integrity, service, and excellence, and take your career to the next level in a vibrant retail environment.

Qualifications

• Minimum 5 years retail experience in a senior management role.
• Relevant tertiary qualification is advantageous.

Responsibilities

• Lead teams to enhance customer experience and sales performance.
• Implement strategies for inventory management and stock loss control.
• Ensure compliance with company standards and policies.

Skills

Talent Management

Emotional Intelligence

Planning and Improvement

Execution & Results Management

Customer Centricity

Judgment

Performance Management

Ethics & Compliance

Agility

Strategic Planning

Solution Orientation

Education

Matric

Relevant tertiary qualification

Job description

Summary:

To create an exceptional shopping experience through effective leadership and execution of sales and merchandising functions within the store. To maximize profitability by understanding target markets and leading teams to foster a customer-centric environment. To implement strategies that improve store performance and enhance team productivity.

FUNCTIONS / RESPONSIBILITIES:

Customer Experience

• Demonstrate and ensure all associates project a positive attitude by serving customers promptly, efficiently, and courteously (Greet, Thank, Help).
• Enhance customer experience by promptly recognizing and resolving conflicts, queries, or complaints.
• Enforce the “sunset rule”: complete today's work today.
• Ensure teams understand and implement customer experience initiatives as per company standards.
• Develop and execute action plans based on customer feedback reports.
• Maintain proper attire standards for all associates.
• Ensure associates have the necessary skills and product knowledge to deliver excellent customer service.
• Foster relationships with customers and focus on fulfilling their needs.
• Maintain optimal service levels in all areas of responsibility.

Sales

• Analyze market trends and develop strategies to improve sales, including competitor shopping.
• Use sales performance reports to identify issues and develop action plans.
• Support, coach, and motivate teams to exceed sales targets.

Expenses

• Plan and monitor market opportunities to achieve monthly turnover goals.
• Control expenses to prevent over-expenditure (scheduling, overtime, costs, etc.).
• Manage records such as schedules, leave, clockings, and audit trails effectively.
• Adhere to markdown processes and manage auction costs as per company policies.

Stock Loss

• Adhere to security and risk management standards.
• Implement and monitor stock take procedures and control shrinkage and damages.
• Execute stock take post-mortem action plans.

Inventory Management

• Maintain stock levels aligned with merchandising plans and sales performance.
• Analyze merchandise movement to identify slow and fast sellers.
• Manage aged and obsolete stock according to company procedures.
• Ensure core stock and promotional lines meet company standards.
• Review SAP CAR reports and develop strategies to improve store performance.

Merchandise

• Implement and maintain space planning standards.
• Manage gap scanning processes.
• Update visual displays for new products, events, and themes following creative guidelines.
• Display stock according to merchandising standards, including labels and signage.

Leadership

• Continuously develop skills and capabilities.
• Train and coach staff to meet store standards.
• Complete individual development plans and conduct regular performance reviews.
• Manage onboarding and disciplinary processes.
• Oversee recruitment, talent pipeline, and succession planning.
• Promote collaboration and uphold organizational values such as integrity, service, excellence, and respect.

General

• Maintain compliance with OHASA, stock loss, and audit standards.
• Uphold housekeeping and maintenance standards.
• Act on management communications and conduct MBWA (Management By Walking Around).
• Support flexible duties as needed and stay informed on retail developments.

Requirements:

Minimum Academic, Professional Qualifications & Experience:

• Matric
• Relevant tertiary qualification (advantageous)

1. Experience:

• At least 5 years retail experience in a senior management role

Competencies & Skills:

• Talent Management
• Emotional Intelligence
• Planning and Improvement
• Execution & Results Management
• Customer Centricity
• Judgment
• Performance Management
• Ethics & Compliance
• Agility
• Strategic Planning
• Solution Orientation

Compliance:

The role involves handling cash and financial resources, requiring trust and honesty. Adherence to all relevant policies and standards is essential.

Massmart is an equal opportunity employer. If you do not hear from us within 14 days, please consider your application unsuccessful.

Note: Please include only the following information in your CV: contact details, full name, date of birth, race, gender, disability status, current residence, qualifications, work experience, memberships, skills, and computer literacy.

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