Senior Store Manager (Durban)

Pedros; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A restaurant and take-away chain in Durban is looking for an experienced manager to oversee operations. The ideal candidate will ensure quality service, manage staff, and maintain profitability. A minimum of 3 years in fast-food service is essential, along with strong management and customer service skills. This role is crucial for meeting sales targets and ensuring compliance with health regulations.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service.
• Knowledge of GAAP is considered advantageous.
• Strong management and organizational skills are required.
• Excellent customer service and communication skills are necessary.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and SOPs are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints effectively.
• Maximize profitability and meet sales targets.
• Train and manage staff, including evaluation and discipline.
• Ensure compliance with health and safety regulations.
• Conduct daily opening and closing procedures.

Skills

Restaurant and Fast-Food Service experience

GAAP knowledge

Management skills

Organizational skills

Customer service

Good verbal communication skills

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff
  
  

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
  
  

Apply