Senior Store Manager (Cape Road)

Pedros Chicken; Oos-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading fast-food chain is seeking a Restaurant Manager for their Oos-Kaap location. The ideal candidate will oversee the operations, ensure compliance with quality standards, and manage staff training and development to maximize profitability. Experience in restaurant management and strong customer service skills are essential for this role.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service required.
• GAAP experience and knowledge advantageous.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Managing stock control, purchasing, and orders.
• Dealing with customer complaints and maintaining service levels.

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Problem-solving

Job description

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills