Senior Store Manager

Pedros; Lenasia; On-site; ZAR 120,000 - 240,000; Full time

Job summary

An established industry player is seeking a dynamic restaurant manager to oversee operations at their busy take-away location. This role involves ensuring high-quality food standards, managing staff, and maximizing profitability through effective leadership and customer service. You'll be responsible for training staff, handling customer complaints, and implementing marketing strategies to drive sales. If you have a passion for the food industry and strong management skills, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in restaurant and fast-food service.
• Strong management and organizational skills required.

Responsibilities

• Oversee restaurant operations and maintain food quality standards.
• Manage staff, stock control, and customer service levels.

Skills

Management skills

Organizational skills

Customer service

Problem-solving skills

Verbal communication skills

Education

Restaurant and Fast-Food Service experience

Tools

GAAP

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

Requirements

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills

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