Senior Store Manager

Pedros; Lenasia; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A popular restaurant chain in Lenasia seeks a Restaurant Manager to oversee operations. You will ensure quality standards, manage staff, and handle customer service complaints. Candidates must have a minimum of 3 years of experience in restaurant management and excellent leadership skills. Join a dynamic team to drive the restaurant forward.

Qualifications

• Minimum 3 years related experience in restaurant management.
• Experience with GAAP is advantageous.
• Strong problem-solving and organizational skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and compliance with SOPs.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and service levels.
• Drive team performance to maximize profitability.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff
  
  

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills
  
  

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