Senior Store Manager

Pedros Chicken; Gauteng; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in the fast-food sector is seeking a dynamic and experienced restaurant manager to oversee operations at their location. This role involves ensuring quality standards, managing staff, and driving profitability while maintaining excellent customer service. As a key leader, you will implement marketing activities, handle customer relations, and ensure compliance with health and safety regulations. If you have a passion for the food industry and the skills to motivate a team, this could be the perfect opportunity for you to shine in a vibrant environment.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service.
• Knowledge of GAAP is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.

Skills

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Verbal communication skills

Education

3+ years of restaurant and fast-food service experience

GAAP experience

Job description

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills