Senior Solutions Technician

SavageOne Pty Ltd; Pretoria; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in South Africa seeks a skilled technical field support technician with a minimum of 5 years of experience in installation roles. The successful candidate will be responsible for on-site installations, client interactions, and adhering to compliance standards. Essential certifications include A+ and N+, with advantageous skills in PABX, Yeastar, and 3CX systems. This is a great opportunity for a detail-oriented individual who thrives under pressure and possesses strong communication skills.

Qualifications

• 5 years in a technical field support or installation technician role.
• Valid driver's license and own reliable vehicle required.
• Certifications A+ and N+ essential; additional in PABX, Yeastar, or 3CX advantageous.

Responsibilities

• On-site installation and configuration of various systems and technologies.
• Client-facing interaction during installation and support processes.
• Documentation and reporting of installation timelines and project scope.

Skills

Problem Solving

Troubleshooting

Customer Service

Detail-oriented

Education

Matric (Grade 12)

Tools

PABX systems

Yeastar

3CX

CCTV systems

Biometric systems

Job description

Minimum Requirements:

• Education: Matric (Grade 12)

• Certifications:

  • A+ and N+ Essential

  • Additional certifications in PABX, Yeastar, or 3CX Highly advantageous

• Experience:

  • 5 years in a technical field support or installation technician role

  • Hands-on experience with a range of hardware and software products

• Drivers License: Valid driver's license and own reliable vehicle Required

Key Responsibilities:

• On-site installation and configuration of various systems and technologies

• Working independently or with a team to deliver high-quality installations

• Client-facing interaction during installation and support processes

• Documentation and reporting of installation timelines and project scope

• Adhering to health & safety and technical compliance standards

Technical Skills & Product Knowledge (Must Have):

Voice & Communication Systems:

• PABX systems

• Yeastar

• 3CX

Certifications in any of the above will be a strong advantage

Surveillance & Access Control:

• CCTV systems

• Biometric systems

• General surveillance technologies

• Hikvision systems Advantageous

Industry Background:

Preference will be given to candidates with experience at companies such as:

• Daisy

• BCX

• Itec
  Or similar ICT solution integrators or telecommunications providers

Installation Portfolio Required:

Applicants must provide evidence of prior installation work, including:

• Photos of completed installations

• Project timelines Duration and scope of each project

• Team details Size of team involved, their roles, and the candidates personal responsibilities

Soft Skills:

• Strong problem-solving and troubleshooting abilities

• Ability to work under pressure and meet deadlines

• Excellent communication and customer service skills

• Detail-oriented and process-driven