Senior SERVICENOW Technical Specialist Architect Become founding member of new team for global [...]

Unique opportunity for a ServiceNow Technical Specialist / Architect to be a founding member of a new Cape Town team for a global ServiceNow consulting & implementation partner.

Based in Cape Town, this Senior ServiceNow Specialist role offers a salary range of R900K to R1m.

The Client :

A global ServiceNow Consulting & Implementation partner with its new Cape Town office serving as the hub for ServiceNow operations expertise.

The Role :

You will collaborate closely with the Head of Practice and the Head of Operations, taking ownership of the technical delivery of enterprise-level ServiceNow projects. You will guide technical engagements, ensure high-quality solution design and delivery, and drive successful client outcomes.

As a key team member, you will play a critical role in shaping and delivering ServiceNow modules including ITSM Pro, ITOM, HRSD, APM, and SPM.

Your Responsibilities :

1. Lead ServiceNow Implementations : Architect and manage end-to-end implementation of scalable ServiceNow solutions including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.
2. Client Collaboration : Work with business leaders and technical teams to gather requirements and develop robust ServiceNow solutions.
3. Best Practices & Standards : Promote ServiceNow best practices, ensuring solutions meet client needs and platform sustainability.
4. Quality Assurance : Oversee testing, audits, and review processes to ensure quality and performance standards are met.
5. Mentorship & Leadership : Provide guidance to team members and third parties, fostering collaboration and technical excellence.
6. Complex Problem Resolution : Address advanced technical challenges to maintain system stability and performance.
7. ServiceNow Instance Ownership : Co-manage the ServiceNow instance alongside the Head of Practice and Head of Operations.
8. Strategic Planning & Development : Contribute to account planning, project proposals, and service development within the ServiceNow practice.

Minimum Requirements :

1. ServiceNow Expertise : At least 5 years of hands-on experience in ServiceNow consulting, especially in ITSM Pro, ITOM, HRSD, APM, and SPM.
2. Certifications : ServiceNow certifications such as CIS, CAD, and CSA are highly desirable.
3. Architectural Design : Extensive experience designing scalable, complex ServiceNow architectures.
4. Proven Leadership : Successful track record leading large-scale ServiceNow implementations with a focus on technical and business alignment.
5. Communication Skills : Strong client-facing skills, with the ability to explain complex technical concepts to both technical and executive audiences.
6. Team Leadership : Ability to mentor and lead teams delivering high-quality technical solutions.
7. Industry Knowledge : Familiarity with investment management applications (e.g., eFront, Intralinks, Simcorp Dimension) is a plus but not required.

Required Experience : Executive level.

Key Skills : Compliance Management, Customer Retention, Quality Assurance, Customer Service, Extensive Knowledge, Account Management, Front Office, Telephone Calls, Needs Analysis, Cold Calls, Business Relationships, Customer Complaints, Sales Goals, Sales Process, New Clients.