Senior SERVICENOW Technical Specialist / Architect – Become founding member of new team for glo[...]

Acuity Consultants; Cape Town; On-site; ZAR 900,000 - 1,000,000; Full time

Job summary

An innovative consulting firm is seeking a ServiceNow Technical Specialist to join their new Cape Town team. This role involves leading the implementation of scalable ServiceNow solutions, collaborating with clients, and ensuring high-quality delivery. As a founding member, you will shape the technical direction of enterprise-level projects, utilizing your extensive experience in ServiceNow modules like ITSM Pro and ITOM. If you are passionate about driving successful client outcomes and mentoring teams, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of hands-on experience in ServiceNow consulting.
• Strong client-facing skills to explain complex concepts.

Responsibilities

• Lead end-to-end implementation of scalable ServiceNow solutions.
• Collaborate with business leaders to gather requirements.

Skills

ServiceNow Consulting

ITSM Pro

ITOM

HRSD

APM

SPM

Compliance Management

Quality Assurance

Customer Retention

Account Management

Education

ServiceNow Certifications (CIS, CAD, CSA)

Job description

Unique opportunity for a ServiceNow Technical Specialist / Architect to be a founding member of a new Cape Town team for a global ServiceNow consulting & implementation partner.

Based in Cape Town, this Senior ServiceNow Specialist role offers a salary range of R900K to R1m.

The Client :

A global ServiceNow Consulting & Implementation partner with its new Cape Town office serving as the hub for ServiceNow operations expertise.

The Role :

You will collaborate closely with the Head of Practice and the Head of Operations, taking ownership of the technical delivery of enterprise-level ServiceNow projects. You will guide technical engagements, ensure high-quality solution design and delivery, and drive successful client outcomes.

As a key team member, you will play a critical role in shaping and delivering ServiceNow modules including ITSM Pro, ITOM, HRSD, APM, and SPM.

Your Responsibilities :

1. Lead ServiceNow Implementations : Architect and manage end-to-end implementation of scalable ServiceNow solutions including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.
2. Client Collaboration : Work with business leaders and technical teams to gather requirements and develop robust ServiceNow solutions.
3. Best Practices & Standards : Promote ServiceNow best practices, ensuring solutions meet client needs and platform sustainability.
4. Quality Assurance : Oversee testing, audits, and review processes to ensure quality and performance standards are met.
5. Mentorship & Leadership : Provide guidance to team members and third parties, fostering collaboration and technical excellence.
6. Complex Problem Resolution : Address advanced technical challenges to maintain system stability and performance.
7. ServiceNow Instance Ownership : Co-manage the ServiceNow instance alongside the Head of Practice and Head of Operations.
8. Strategic Planning & Development : Contribute to account planning, project proposals, and service development within the ServiceNow practice.

Minimum Requirements :

1. ServiceNow Expertise : At least 5 years of hands-on experience in ServiceNow consulting, especially in ITSM Pro, ITOM, HRSD, APM, and SPM.
2. Certifications : ServiceNow certifications such as CIS, CAD, and CSA are highly desirable.
3. Architectural Design : Extensive experience designing scalable, complex ServiceNow architectures.
4. Proven Leadership : Successful track record leading large-scale ServiceNow implementations with a focus on technical and business alignment.
5. Communication Skills : Strong client-facing skills, with the ability to explain complex technical concepts to both technical and executive audiences.
6. Team Leadership : Ability to mentor and lead teams delivering high-quality technical solutions.
7. Industry Knowledge : Familiarity with investment management applications (e.g., eFront, Intralinks, Simcorp Dimension) is a plus but not required.

Required Experience : Executive level.

Key Skills : Compliance Management, Customer Retention, Quality Assurance, Customer Service, Extensive Knowledge, Account Management, Front Office, Telephone Calls, Needs Analysis, Cold Calls, Business Relationships, Customer Complaints, Sales Goals, Sales Process, New Clients.