Senior Service / Product Design Architect

NTT; Johannesburg; Hybrid; ZAR 800,000 - 1,100,000; Full time

Job summary

A leading technology services company in Johannesburg is seeking a Senior Service/Product Design Architect to drive innovative service designs. The ideal candidate will possess advanced IT knowledge, excellent communication skills, and experience in a related role. This is a hybrid position offering opportunities to work collaboratively across teams and influence service and design strategies for clients globally.

Qualifications

• Advanced experience in Information Technology environment, particularly within IT Operations.
• Experience in Operations Architecture, Service Architecture, or Pre-sales Consulting role.

Responsibilities

• Design and develop paper prototypes for review with clients.
• Document Internal Service Definitions for new service offers.
• Facilitate ideation and design workshops.
• Coordinate with other architects and designers.

Skills

Advanced knowledge of IT industry

Excellent relationship management skills

Advanced communication skills

Knowledge of systems and design thinking

Understanding of software development lifecycle

Analytical and research skills

Education

Bachelor’s degree in Information Technology or related field

Tools

Scaled Agile certification

ITIL certification

Job description

JOB DESCRIPTION

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Service / Product Design Architect is an advanced subject matter expert, responsible for executing the relevant business unit strategy through the development of sustainable, scalable, best practice service offers.

This role works with Service Offer Management to define and scope new services and service capabilities and interacts with key stakeholders including Sales, Delivery, Platform, and our clients, to ensure that the design of services will meet the real needs of clients across a global marketplace.

Key responsibilities :

1. Designs and develops paper prototypes for review with clients and stakeholders to ensure scope and definition is feasible and viable.
2. Documents Internal Service Definitions for new service offers and service capabilities.
3. Facilitates ideation and design workshops to validate needs, and identify solution designs at a process, platform, and organization level.
4. Coordinates with other architects, designers, and subject matter experts responsible for detailed solution designs.
5. Ensures that designs meet the common and specific design principles to be applied to a service.
6. Leverages best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions.
7. Conceptualizes designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements.
8. Analyzes pre-sales concepts and influences design decisions to ensure that they are operable, maintainable, scalable, and robust through an end-to-end lifecycle.
9. Plans design activities in detail, making sure that all relevant aspects and client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organizational changes.
10. Responsible for producing and maintaining all design documentation including blueprints and producing a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle.
11. Assesses architecture components and validates and verifies technical models to ensure risks are minimized and technical service designs are rolled out within the agreed service levels (SLAs) and operating levels (OLAs) and are fit for purpose.

To thrive in this role, you need to have :

• Advanced knowledge and understanding of IT industry environment and business needs.
• Advanced relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
• Advanced communication skills (verbal and written) coupled with good questioning skills.
• Advanced knowledge of systems and design thinking.
• Advanced knowledge and understanding of the full software development lifecycle.
• Advanced documentation skills, in particular business requirements.
• Advanced analytical and research skills.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Ability to persuade, negotiate, and influence key stakeholders.
• Ability to establish and manage processes and practices through collaboration and the understanding of business.

Academic qualifications and certifications :

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• Relevant certifications such as Scaled Agile and ITIL are beneficial.

Required experience :

• Advanced experience working in an Information Technology environment, particularly within IT Operations.
• Advanced relevant experience in similar role within a related environment.
• Advanced experience in Operations Architecture, Service Architecture, or Pre-sales Consulting role related to outsourced services.

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.