Senior Service Desk Lead — Remote Support & Mentoring

Sevenc Computing; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT services firm is looking for a Senior Service Desk Support Engineer to provide remote technical support and manage escalated incidents. This role involves working with various clients, mentoring staff, and project management. The ideal candidate should have 4-5 years of IT engineering experience along with relevant certifications. Competitive salary and travel opportunities are offered.

Benefits

Competitive salary

Travel opportunities

Qualifications

• 4-5 years of IT engineering experience.
• Relevant certifications in IT support.

Responsibilities

• Provide remote technical support.
• Manage escalated incidents and support various clients.
• Manage projects and mentor staff.

Skills

Technical support

Incident management

Project management

Mentoring

Education

Relevant certifications

Job description

A leading IT services firm is looking for a Senior Service Desk Support Engineer to provide remote technical support and manage escalated incidents. This role involves working with various clients, mentoring staff, and project management. The ideal candidate should have 4-5 years of IT engineering experience along with relevant certifications. Competitive salary and travel opportunities are offered.