Senior Service Desk Agent, Pretoria (12 Month Contract)

Smart4 Energy; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading organisation is looking for a Senior Service Desk Agent in Pretoria, Gauteng. This on-site role involves providing expert support, resolving technical issues, and ensuring service excellence. Candidates should have a Bachelor’s degree or equivalent, along with 3 years of experience in an ICT Service Desk setting. Immediate applications are encouraged for this 12-month contract position.

Qualifications

• 3+ years experience in an ICT Service Desk environment.
• A+ Certification is required.
• ITIL Foundation Certification is advantageous.

Responsibilities

• Join a high-performing ICT team and provide expert-level support.
• Resolve technical issues using remote desktop tools.
• Utilize ITSM software to manage incidents.

Skills

Technical support

Customer satisfaction

Service desk operations

Incident management

Education

Bachelor’s degree / National Diploma in ICT

Tools

IT service management software

Remote desktop tools

Job description

A leading organisation is hiring a Senior Service Desk Agent on a 12-month contract in Pretoria, Gauteng.

This is an on-site position

Start Date: ASAP

Location: Pretoria, Gauteng

Position Summary & Key Responsibilities

• Join a high-performing ICT team providing expert-level support and service desk operations. You’ll play a key role in resolving technical issues, supporting users, and maintaining service excellence using modern tools and methodologies.
• Provide advanced support in ICT Service Desk operations
• Resolve technical issues using remote desktop tools
• Utilize IT service management software to track and manage incidents
• Collaborate with technical teams to escalate and resolve complex problems
• Ensure high levels of customer satisfaction and service delivery

What you need

• Bachelor’s degree / National Diploma in ICT or equivalent
• Minimum 3 years’ experience in an ICT Service Desk environment
• A+ Certification
• ITIL Foundation Certification (advantageous)
• Experience with remote desktop tools and ITSM software

Ready to elevate your career in ICT support? Apply now!