Senior Service Advisor (Centurion)

MAN Automotive Ltd; Centurion; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading automotive company is seeking a Senior Service Advisor in Centurion. The role involves managing workshop administration, ensuring high customer satisfaction, and maintaining accurate records. Candidates should have a Grade 12 certificate, technical qualifications are advantageous, and at least 5 years of relevant experience.

Qualifications

• Grade 12 Matric Certificate; technical qualification highly advantageous.
• At least 5 years of experience in a workshop in a similar role.

Responsibilities

• Manage and control all workshop administration and debtor queries.
• Monitor and report on efficiency and productivity levels.
• Ensure job cards are accurately costed and invoiced promptly.

Skills

Computer literacy

Knowledge of SAP (ESA)

Good communication skills

Interpersonal skills

Customer-focused

Proactive and motivated

Ability to work independently

Education

Grade 12 Matric Certificate

Technical qualification

Job description

Job Title: Senior Service Advisor (Centurion)

Job Location: Gauteng, Centurion

Deadline: June 14, 2025

Description

1. Manage and control all workshop administration, including on-sites.
2. Manage debtor queries and cash accounts.
3. Manage and control WIP on a daily basis.
4. Manage and control training and travel.
5. Manage and control campaigns.
6. Monitor and report on hours sold, hours worked, efficiency, and productivity levels.
7. Ensure that the correct procedures are followed, such as warranty claims, R&M claims, SCP, 5S.
8. Handle all CXI queries and ensure a high CXI score is maintained.
9. Responsible for ensuring data integrity.
10. Ensure that job cards are accurately costed and invoiced promptly.
11. Perform weekly documented job card quality checks.
12. Responsible for follow-up and control of sublet invoices.
13. Keep accurate records of all warranty and R&M rejections and follow-up until finalized.
14. Compile WIP and hours sold figures daily.
15. Distinguish between warrantable and non-warrantable labor lines.
16. Assist Service Advisors and Costing Clerks as required.
17. Perform any additional tasks as required by management.

Requirements

Qualifications

• Grade 12 Matric Certificate; technical qualification highly advantageous.

Skills

• Computer literacy, knowledge of SAP (ESA).
• Ability to work well under pressure and maintain good customer relations.
• Good communication (oral and written) and interpersonal skills.
• Customer-focused with a results-driven approach.
• Proactive and highly motivated to achieve set objectives.
• Ability to work independently while being a team player.

Experience

• At least 5 years of experience in a workshop in a similar role.