Senior Salesforce Data Cloud Specialist

PEP; Wes-Kaap; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

PEP is seeking a Senior Salesforce Data Cloud Specialist to architect and manage data flows from POS, Fintech, and Loyalty systems, enabling real-time customer engagement and precise segmentation.

You will ensure data integrity, consent management, and compliance with POPIA/GDPR while optimizing Marketing Cloud interactions and data-driven campaigns.

Qualifications

• Bachelor's degree in CS/IT/Data Analytics or related field.
• Salesforce Data Cloud Consultant certification is an added advantage.
• Salesforce Data Architect or Marketing Cloud Consultant certification would be beneficial.
• Minimum 5 years of experience in Data Architecture/Data Engineering/Salesforce ecosystem.
• 3+ years of hands-on experience with Salesforce Data Cloud.

Responsibilities

• Strategic Data Architecture & Ingestion from POS/Fintech/Loyalty systems.
• Technical segmentation & insight enablement in Data Cloud segments.
• Data integrity & compliance incl. POPIA and GDPR considerations.
• Operational automation to drive real-time actions in Marketing Cloud.
• Reporting, analytics & stakeholder enablement via dashboards.

Skills

Salesforce Data Cloud

SQL Proficiency

Data Modeling

REST API

Streaming Ingestion

Marketing Cloud

Identity Resolution

Education

Bachelor's Degree in CS/IT/Data Analytics

Salesforce Data Cloud Consultant cert

Salesforce Data Architect or Marketing Cloud Consultant cert

Tools

PostgreSQL

Amazon Redshift

BigQuery

Job description

Are you an architectural expert ready to build the "Single Version of Truth" for one of South Africa's largest retailers? PEP is seeking a highly skilled Senior Salesforce Data Cloud Specialist to join our team and become the custodian of our customer data revolution. This role is pivotal in strategically ingesting, harmonizing, and activating millions of customer data points to enable real-time, data-driven customer engagement. You will ensure our data architecture is high-performing and cost-effective, directly managing Salesforce Consumption Model efficiency and maximizing ROI on Flex Credits.

Key Responsibilities

• Strategic Data Architecture & Ingestion: Architect "Activation-Ready" data flows from POS, Fintech, and Loyalty systems, while ensuring a high data velocity. Design and maintain the Data Model Object (DMO) mapping strategy and relational data models that underpin unified customer profiles.
• Technical Segmentation & Insight Enablement: Build high-performance segments and deploy Data Science propensity and churn models into actionable Data Cloud segments, reducing time-to-market for complex audience creation. Surface segmentation capabilities and data insights to marketing stakeholders in accessible, non-technical formats
• Data Integrity & Compliance: Act as the final authority on data accuracy, ensuring 100% variance reconciliation and zero incidents of POPIA non-compliance, including successful automation of "Right to be Forgotten" requests. Implement and maintain consent management and suppression data flows that feed correctly into Marketing Cloud exclusion logic
• Operational Automation: Drive real-time business actions with a >95% success rate of Data Actions triggering journeys in Marketing Cloud.
• Reporting, Analytics & Stakeholder Enablement:Build and maintain data pipelines that feed campaign performance dashboards in Marketing Intelligence (new SKU previously known as MCI) on Salesforce core platform. Present data architecture decisions, platform health metrics, and consumption reports to senior and executive stakeholders

Required Knowledge, Skills and Competencies

• Bachelor's Degree in Computer Science, Information Technology, Data Analytics, or a related field.
• A Salesforce Data Cloud Consultant certification is and added advantage.
• A Salesforce Data Architect or Marketing Cloud Consultant certification would be an added advantage.
• Minimum 5 years of experience in Data Architecture, Data Engineering, or the Salesforce Ecosystem.
• 3+ years of hands-on experience specifically within Salesforce Data Cloud.
• Proven track record in a high-volume Retail or Fintech environment managing millions of records.
• Expert SQL Proficiency for complex Data Cloud Calculated Insights (PostgreSQL/Amazon Redshift syntax).
• Expert understanding of Data Modeling, DMO mapping, and relational data models.
• Comprehensive knowledge of the MarTech Ecosystem, including Data Cloud interaction with Marketing Cloud and Personalization (Interaction Studio).
• Strategic understanding of Identity Resolution (fuzzy vs. exact matching logic).
• Literacy in consumption-based software models and budget optimization.
• Practical application of POPIA and GDPR compliance within data architecture.
• Experience with REST API and Streaming Ingestion into Data Cloud
• Knowledge of Marketing Cloud Connect configuration and Connected Audiences setup
• Familiarity with event-driven architecture or real-time streaming technologies (e.g., Kafka, GCP Pub/Sub, Dataflow, Apigee) for POS/Fintech source system integration
• Understanding of GCP and Salesforce Data Cloud integration patterns, including BigQuery zero-copy connector, GCP-based data pipelines feeding Data Cloud, and the strategic value of the GCP + Salesforce "Better Together" approach to hyper-personalisation
• We are looking for a candidate with a strong blend of technical expertise and commercial acumen in a high-volume retail or fintech environment.

Competencies:

Devotion to quality, Structuring, Performing under pressure, Initiative, Leadership, Organisational sensitivity, Innovating, Analysing and forming opinions

PEP strives for equal opportunity in terms of its employment equity guidelines.