Senior Sales Support Executive

First Distribution; Johannesburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player is seeking a Senior Sales Support Executive to enhance their sales support team. This role is pivotal in ensuring seamless operations across brand-related activities and stakeholder engagement. The ideal candidate will manage quote administration, improve processes, and maintain data integrity within CRM systems. With a focus on collaboration and continuous improvement, you will drive efficiencies and foster strong relationships with vendors and internal teams. If you are passionate about sales support and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 3-5 years experience in a Sales Support or Admin role within IT or Distribution.
• Strong working knowledge of CRM platforms and advanced administration skills.

Responsibilities

• Oversee daily quote administration and order processing.
• Manage escalations from sales teams and vendors.
• Compile and distribute sales and backlog reports.

Skills

CRM Systems

Advanced Administration

Communication Skills

Analytical Skills

Attention to Detail

Vendor Coordination

Education

Matric with Mathematics and English

Relevant Diploma in Business Administration

Tools

Microsoft Excel

Jira

Job description

Location : Johannesburg office – Kyalami Business Park
Reports to : Internal Sales Support Manager
Total Staff in Function : 1

WORKING RELATIONSHIPS : Internal : Procurement, Sales Operations, Brand Operations, Account Managers, System Engineers / Presales, Marketing, Logistics, Regional Managers
External : Vendor, Resellers, End Users, Vendor Alliance Partners

JOB SUMMARY :

Main Purpose of Position : The Senior Sales Support Executive acts as the strategic backbone of the sales support team, overseeing all brand-related operations within their assigned business unit. This individual will be the single point of contact for Strategic Partner Executives (SPEs) and Commercial Sales Teams, ensuring seamless alignment across stakeholders. They are accountable for reporting, training, SLA improvements, and the continuous enhancement of support processes to ensure exceptional internal service delivery and efficiency.

PERFORMANCE STANDARDS

1. Oversee daily quote administration and order processing for assigned business units.
2. Manage escalations from SPEs, sales teams, vendors, and resellers.
3. Ensure CRM data integrity and track quote-to-order processes end-to-end.
4. Monitor and enforce adherence to company quoting templates and policies.
5. Ensure timely and accurate updates to brand folders and CRM systems.
6. Reporting & KPI Management
1. Compile and distribute weekly / monthly sales and backlog reports.
2. Track and report on Business Unit KPIs and performance against SLA targets.
3. Identify inefficiencies and recommend / report improvements in line with business objectives.
7. Process & SLA Improvements
1. Drive simplification, automation, and optimization of support processes to reduce manual effort.
2. Proactively identify and close process gaps, contributing to measurable improvements in SLA adherence.
3. Collaborate with IT or process specialists for system enhancements.
8. Stakeholder Engagement
1. Act as the liaison between SPEs, Sales, Brand, Pre-Sales, Logistics, and Procurement teams.
2. Represent the Sales Support function in business unit meetings, ensuring visibility of team performance and challenges.
3. Cultivate professional and productive internal and external working relationships.
9. Coverage & Team Support
1. Ensure daily coverage across all relevant brands within the business unit.
2. Support training of new team members and upskilling of junior staff.
3. Contribute to and occasionally lead the induction and coaching of team members.

OUR CORE VALUES :

• Trust: It is the starting point of being able to work together. When we trust, we feel safe. Be happy at work and love what you do.
• Teamwork: Strive to work productively in cooperation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.
• Integrity: Be honest and truthful in your dealings with peers, customers, and vendors.
• Accountability: Be accountable for the consequences of your actions. Accountability allows us to learn.
• Respect: Respect is not only a promise, but it is supported by actions.
• Passion: Passion is the energy that keeps us going. Everyone at Epsidon, puts their heart into their work and is passionate about becoming the best version of themselves. Professionalism and positivity are the demonstrated attitudes with internal and external stakeholders.

REQUIREMENTS :

Internal training associated with competencies: During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications : Matric with Mathematics and English. Relevant Diploma in Business Administration, Sales, or Customer Service (preferred). 3–5 years' experience in a Sales Support or Admin role within the IT or Distribution sector. Strong working knowledge of CRM platforms and Microsoft (Intermediate to Advanced). Proven experience handling quotations, order management, and vendor coordination.

Key Skills and Competencies :

• Knowledge: Solid understanding of vendor and brand operations in the IT distribution space. CRM systems, Jira and sales cycle SOPs and quotation standards.
• Skills: Advanced administration and coordination skills. Excellent verbal and written communication. Analytical and data interpretation for reporting. High accuracy and attention to detail. Proficient in Microsoft Excel and CRM platforms.
• Attributes: Accountable, self-motivated, and process-driven. Strong team collaborator with a positive, can-do attitude. Customer-focused with strong relationship management skills. Able to work under pressure and meet tight deadlines. Passionate about improving service delivery and performance.

Office Requirements :

• Office-based working environment. Semi-formal dress code. Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

Note : This is a permanent position subject to a three-month probationary period. You will be required to perform such duties as reasonably required by the business. Your job description may be amended from time to time if it is valid and reasonable. You will serve the Company or any Associated Entity in such capacity as management may reasonably require. Duties must be performed faithfully, diligently, and to the best of your abilities. You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity. You may be required within reason, to work outside of set duties and/or perform in more than one role.