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Senior Sales Adviser (Contact Centre) (JG10)

Sanlam

Bellville

On-site

ZAR 150 000 - 250 000

Full time

24 days ago

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Job summary

An established industry player is seeking motivated Sales Advisors to join their dynamic team in the vibrant call center environment. This role involves providing tailored insurance solutions to clients while achieving sales targets. The ideal candidate will possess strong customer service skills and a proactive attitude, ensuring an outstanding experience for every client. Join a company dedicated to transformation and diversity, where your contributions will help shape a thriving and sustainable business in the insurance sector. If you are passionate about helping others and excel in a fast-paced setting, this opportunity is perfect for you.

Qualifications

  • Minimum of 2 years experience in short-term insurance.
  • Valid regulatory exam certificate and short-term FAIS credits.

Responsibilities

  • Achieving sales targets and contributing to the success of the team.
  • Offering outstanding customer experience and adhering to quality assurance.

Skills

Communication Skills
Customer Service Orientation
Sales Skills
Interpersonal Skills
Proactive Attitude

Education

Grade 12 / Equivalent

Job description

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town / Johannesburg. The successful candidates will offer world class products and services to clients by identifying client needs and recommending tailored insurance solutions to meet the specific customer requirements, whilst achieving sales targets in a call centre environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Key Responsibilities

  1. Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
  2. Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
  3. Offering outstanding customer experience.
  4. Strict adherence to workforce scheduling.
QUALIFICATIONS AND EXPERIENCE
  1. Grade 12 / Equivalent
  2. Minimum of 2 years of experience in short-term insurance
  3. A valid regulatory exam certificate and short-term FAIS credits
  4. Experience in personal and/or commercial products
  5. Excellent communication and interpersonal skills.
  6. Strong customer service orientation and a passion for helping others.
  7. A proactive attitude and the ability to work effectively in a fast-paced environment.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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