Senior Retirement Funds Administrator — Operations Leader

Discovery Limited; Sandton; On-site; ZAR 420,000 - 650,000; Full time

Job summary

Discovery Limited in Sandton seeks a Senior Administrator to manage day-to-day retirement funds administration within Umbrella Funds, ensuring accurate billing, regulatory compliance, and smooth client service.

The role focuses on process improvements, SLA adherence, audits support, and building strong relationships with internal teams and brokers. You will lead projects, mentor staff, and act as SME in retirement fund operations.

Qualifications

• NQF level 6 or B Com degree or similar is advantageous.
• 3–5 years operational leadership and management experience – Essential
• 3–5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential

Responsibilities

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.
• Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules.
• Assist with audits and appropriate responses to audit queries.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision‑making by “out of the box” thinking and weighing up risks involved.

Skills

Communication

Reporting

Attention to detail

Organised

People management

Stakeholder engagement

Education

NQF level 6 or B Com degree

NQF level 5 equivalent

Wealth Management / Retirement Funds knowledge

Tools

MS Office

Advanced Excel

Accounting

Investments

Process mapping

Job description

Discovery Limited in Sandton seeks a Senior Administrator to manage day-to-day retirement funds administration within Umbrella Funds, ensuring accurate billing, regulatory compliance, and smooth client service.

The role focuses on process improvements, SLA adherence, audits support, and building strong relationships with internal teams and brokers. You will lead projects, mentor staff, and act as SME in retirement fund operations.