Senior Reservations Manager

Crayon Technologies (Pty) Ltd; Durban; Remote; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company is seeking a dedicated professional to enhance guest satisfaction and drive operational excellence. This role involves working closely with multinational clients and senior business leaders, ensuring effective communication and stakeholder management. With a focus on the Tourism Industry, the ideal candidate will have at least 5 years of experience and proficiency in Resrequest. Flexibility in work hours and the ability to thrive in a remote environment are essential. Join a forward-thinking team where your contributions will significantly impact guest experiences and business success.

Qualifications

• 5+ years of experience in the Tourism Industry.
• Proven ability to partner with senior business leaders.

Responsibilities

• Ensure guest satisfaction and build credibility for the group.
• Manage stakeholders and communicate effectively with clients.

Skills

Stakeholder Management

Project Management

Communication Skills

Tourism Industry Experience

Resrequest Experience

Job description

Guest satisfaction is our primary objective and a key responsibility of this position. The directors encourage you to take initiative in this regard and build credibility for the group. To ensure professionalism and efficiency across all operations, the following requirements and notes apply:

What you'll need

• Ability to converse with multi-national clients, business partners, and agents
• Proven ability to partner directly with senior business leaders as a trusted adviser
• Superior stakeholder management skills
• Project management experience
• Proven ability to work in a self-directed and remote environment
• Professional communication and presentation skills
• Flexibility to travel
• Line management experience
• At least 5 years of Tourism Industry experience
• Experience with Resrequest is a must
• The remit of this role may change as business needs and opportunities arise

Job Notes

Due to the nature of the position, there are no standard hours of work. You are required to fulfill your duties effectively and professionally as necessary. Please note that there is no compensation for overtime.