Senior Reservations Manager

Neighbourgood is a property development and management company dedicated to creating good neighbourhood hotels, apartments, and workspaces that connect communities globally. This is a full-time on-site role for a Senior Reservations Manager located in the City of Cape Town.

The Senior Reservations Manager will be responsible for managing day-to-day management of the consolidated hybrid booking platform (including both short and long term), rates, occupancy drive, providing exceptional customer service, overseeing communication with clients, driving sales, and conducting training for reservations staff. You will have accountability for operational budgeting, planning, organising and directing the short term portfolio revenue drive.

This is an important management role within the Neighbourgood Property Services business, responsible for the overall performance of group locations by driving revenue of the short term rentals.

The role is responsible for coordinating, directing and motivating all available resources to maximise the total revenue performance of all locations. Although the role requires extensive data analysis, its primary function is to manage - lead and motivate - all resources to impact positively on the portfolio's overall revenue performance.

This will be done through the conversion of data from reports into business intelligence to allow all departments to optimise revenue. Key Performance Indicators include maintaining occupancy levels, variance to budget and required benchmark and forecast demand.

As the role is a management role within the business, this person will also be responsible for instilling and encouraging the Neighbourgood culture within the team under their guidance (according to the Neighbourgood Culture Deck).

Requirements

QUALIFICATIONS & EXPERIENCE

1. 5 - 10 years professional knowledge and/or work experience.
2. Minimum of 5 years in hospitality and short-term rental experience.
3. At least 2 years in a management position.
4. Industry/related experience – Hotels and resorts or short-term rental experience.
5. Strong financial skills.
6. You will be able to demonstrate a high level of agility in a demanding environment and be able to effectively communicate with a broad range of stakeholders.
7. Exceptional project management skills will be considered fundamental together with a motivated and commercially astute approach.

ESSENTIAL SKILLS

1. Proven track record of successfully building and nurturing multi-level member relationships.
2. Ability to effectively interpret and anticipate member needs and foresee problems and prevent them by acting efficiently.
3. Excellent time and task management skills and the ability to manage multiple priorities.
4. Ability to work both independently and within a team environment, with focus and excellent attention to detail.
5. Serve as the primary member contact and advocate for day-to-day activities that are necessary for members' applications, escalating issues and requests when needed.
6. Strategic thinking combined with the proven ability to move strategy to action.
7. Being comfortable in discussion forums; being able to represent ideas succinctly and convincingly.
8. Team building skills and proven track record.

Offer: Your go-to platform for staying ahead in the dynamic coliving industry.