Senior Receptionist / Practice Manager - Medical

Talentsphere; Gauteng; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player in the healthcare sector is seeking a dynamic individual to manage their reception team. This role involves coordinating appointments, handling incoming calls, and ensuring a smooth administrative process for patients and visitors. The ideal candidate will possess strong people skills, be computer literate, and have a knack for managing invoicing and financial information. With a focus on teamwork and excellent communication, this position offers a unique opportunity to contribute to a vital healthcare practice while enjoying a negotiable salary package based on experience. If you're passionate about patient care and thrive in a busy environment, this role is perfect for you.

Qualifications

• Minimum matric required with experience in a medical reception role.
• Must be a team player with excellent people skills.

Responsibilities

• Manage incoming calls and administration, dealing with patients and visitors.
• Confirm and set up appointments, maintaining patient information.

Skills

People Skills

Computer Literacy

Basic Excel Skills

Invoicing

Medical Reception Experience

Team Player

Education

Matric

Tools

Elixir-Live Billing Practice

Job description

A physiotherapy practice requires the above to manage and coordinate the reception team as well as handle all incoming calls and administration and deal with patients and visitors who have appointments with specialists in their rooms.
Minimum requirements for the role:

1. Minimum matric and previous experience having worked in a medical reception role is essential for the role.
2. Previous experience working on Elixir-Live Billing Practice is preferred but not essential as training will be given.
3. The successful candidate must be a team player with excellent people skills to deal with all levels of patients and visitors within the practice.
4. Must be computer literate with basic excel skills.
5. Must be good with figures as the person will be handling a lot of invoicing and pricing.

The successful candidate will be responsible for:

1. Managing and coordinating all incoming calls and administration as well as deal with patients and visitors who have appointments with specialists in their rooms.
2. Confirming and setting up appointments in person or by telephone or online and ensuring reminders of appointments are sent to patients.
3. Keeping patient appointments on schedule by notifying specialists’ of patient's arrival or delays.
4. Maintaining patient information by obtaining, recording, and updating personal and financial information.
5. Recording and updating financial information, such as patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims.
6. Helping patients in distress by responding to emergencies.
7. Liaising and coordinating with the physiotherapy management team and the reception staff.
8. Overseeing the half-day receptionists and ensuring checking of inputs into the billing and appointment programme.
9. Maintaining business office inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs.
10. Assisting with the marketing of the practice, including on social media.

Salary package, including benefits, is highly negotiable depending on experience gained.

Desired Skills:

1. Medical
2. Practice Manager
3. Receptionist
4. Senior Receptionist