Senior Receptionist - Lynnwood

Planet Fitness; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading fitness center in Pretoria is seeking a Reception Manager to ensure the Welcome Desk is managed efficiently. Responsibilities include handling member complaints, staff management, and club administration. Ideal candidates will have front desk experience, excellent communication skills, and a high level of energy. This role offers a dynamic work environment where customer satisfaction is a priority.

Qualifications

• Must have previous experience in a front desk or welcome desk position.
• Proven track record in managing staff and problem solving.
• Reliability in transportation is essential.

Responsibilities

• Manage the Welcome Desk/Reception effectively.
• Assist with club administration when necessary.
• Resolve member complaints and manage stock control.

Skills

Motivating staff

Administrative accuracy

Communication skills

Intermediate PC skills

High energy levels

Job description

Overview

Purpose Of The Job: Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction. Willingness to conduct group exercise classes.

Key Responsibilities

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport

Application Process

• CV's can be sent directly to [e-mail]
• Please complete our recruitment link https://www.jotform.com/232535071291552 for us to get to know you abit better.
• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.