Senior Receptionist - Hennops

Planet Fitness; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player in fitness is seeking a dynamic individual to manage the Welcome Desk. This role involves ensuring a positive first impression for members, handling cash management, and training reception staff. The ideal candidate will possess excellent communication skills, the ability to motivate others, and a strong sense of integrity. If you're passionate about fitness and customer service, this is a fantastic opportunity to join a vibrant team and make a difference in members' experiences.

Qualifications

• Proven experience in managing staff and providing excellent customer service.
• Ability to work shifts and maintain high energy levels.

Responsibilities

• Manage the Welcome Desk to ensure member satisfaction.
• Handle cash management and club administration tasks.

Skills

Administrative Accuracy

Communication Skills

Staff Motivation

Problem Solving

PC Skills

Job description

Purpose Of The Job

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes.

Key Performance Areas Include

• Assisting with Club Administration when necessary.
• Cash management.
• Communication with members and staff.
• Managing of Receptionist.
• Monitoring of access and overrides for staff and members.
• Reception stock control.
• Resolving member complaints.
• Training of Receptionist.

Experience & Competencies Required

• Ability to motivate staff and lead by example.
• Advanced levels of administrative accuracy.
• Display friendly and efficient qualities that reflect the Planet Fitness way.
• Display uncompromising levels of honesty and integrity.
• Have excellent communication skills and be able to liaise at all levels.
• Intermediate PC skills.
• Must be able to work shifts.
• Possess high level energy levels.
• Previous experience within a front desk or welcome desk position is an added advantage.
• Proven track record in managing staff, planning, organising, conflict handling, and problem solving.
• Have reliable transport.

CVs can be sent directly to [e-mail].

Please complete our recruitment form here for us to get to know you a bit better.

Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.