Senior Receptionist - Fourways

HR Genie; Randburg; On-site; ZAR 250,000 - 450,000; Full time

Job summary

A leading company in the fitness industry seeks a Welcome Desk Manager to oversee reception and enhance member satisfaction. This role demands strong communication skills, administrative precision, and the ability to motivate staff. Candidates should have prior experience in a front desk position and be energetic and customer-focused.

Qualifications

• Advanced levels of administrative accuracy are crucial.
• Ability to motivate staff and lead by example.
• Excellent communication skills required.
• Must be able to work shifts.

Responsibilities

• Manage reception effectively to ensure a positive first impression.
• Handle cash management and club administration.
• Resolve member complaints and monitor access.

Skills

Communication

Staff Motivation

Problem Solving

Administrative Accuracy

Conflict Handling

Education

Previous experience in front desk or welcome desk

Job description

• Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include :

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required :

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving